Masonite Door Fabrication Services - Moreno Valley, California

Renee Mansi

Would never order these doors again I spent over $5k on 12 doors. I received 11 doors half of which were damaged and they’re refusing to take accountability for any of it not the damage or the missing door. Even the hinges that are described as satin brass came polished and their explanation is that’s their version of satin

Christine Willsey

I wish I would have researched this company prior to ordering doors from them through Home Depot. We ordered 7 doors in early September 2019 and agreed to the 28 day lead time Home Depot mentioned multiple times. However, come day of delivery, we called Home Depot 3 times (at the request of Home Depot to call and check on status) only to learn late that day that no doors had arrived. After 14 more days of waiting (2 week-long delays), Masonite finally delivered the doors directly to us. The most frustrating thing about this was that Home Depot told us that Masonite will never proactively call them to warn of a delay and will only confirm such when they are contacted after a delivery window is missed. However, Home Depot mentioned verbatim that, “Masonite always has delays” and so they were not surprised.

The frustration continued with door delivery… the day the doors were delivered, 4 of them were damaged beyond use or repair. Some were missing pieces of the structure while others had cracks in various places. Considering it is believed that Masonite was in possession of these doors the entire delivery, I don’t know why they wouldn’t have been more careful with their own product.

We are now expecting our baby any day and still waiting on doors (from another company), which has increased our stress level since this has also pushed out other finishing projects that we expected to have complete already. Because of this experience, I cannot dissuade you enough from this company, even if you never work directly with them.

H Rastegar

This company has one of the worst customer service. I ordered a door three months ago and they fabricated with wrong glass and wrong swing and they said order it again and wait two months more . They don’t care and their quality assurance doesn’t exists. Home Depot order the same door again over a month ago and was supposed to be delivered today, I got a call from Home Depot that Masonite told them they have received wrong slab and they have changed the delivery date to April 4. I order this door on December 2, 2023

Margaret Cruz

I do not recommend this company and especially NOT the location in Moreno Valley. They cannot deliver the doors on time nor do the staff care to provide correct information when follow ups are requested for orders that have not been delivered on time. I ordered my prehung interior doors through Home Depot and was told that they should be ready in 4 weeks. Masonite failed to meet the delivery date that they showed on the order. What is worse is that prior to the delivery date, calls were placed to Masonite by Home Depot personnel just to make sure that the delivery is coming and they confirmed that yes, the shipment is coming but never actually shipped the product.

The Moreno Valley location only delivers to Home Depot in Glendora on Fridays and for the 2nd Friday in a row they have failed to deliver the product. It is now the third Friday coming up and the "area sales manager" has done nothing to update Home Depot or me about the status of the doors. Some people said the doors were sitting on the dock and they did not say why it did not deliver. Another person that I accidentally reached by just randomly dialing an extension was far more helpful than the local Moreno Valley personnel. She was from the New York office and she actually told me that part of my order was not made ready until just yesterday. So all the other parties from Masonite Moreno Valley were either lying to Home Depot about the status of the order or they were just too lazy to actually physically locate the doors and find out what is holding up the order.

So if you have 2 to 3 months to wait for doors, maybe you can try to order from this manufacturer. But if you have any deadlines or project dates to meet and you are in Southern California, then consider well before placing your order. The doors can be great when they arrive, but that does not matter anymore since I am too frustrated to appreciate them.

Yakupjan Saydin

Went there for delivery. They said must have appointment for unloading. But still have to wait even after they finish unloading. Do not recommend to any truck drivers to go there.

Ivan Zh

fast load
drop trailer
parking street

jerry gunieuss

I asked for a modern farmhouse door but the team repeatedly asked if I wanted a modern door. I had to email them 6 times and call them twice. I got hung up on for one of those calls. Customer service is sad. Never again. Will go on Wayfair instead.

malcolm macaskill

Enter at southeast side of building wiggle left then immediate right to end up parked parallel to eastern side of building.

Covid!!@@! Walk ur paperwork up to shipping/receiving press buzzer n they will come out and ask u appointment time.

3 or 4 docks space limited.
Drop ur trailer at dock & disconnect.

Park ur bobtail around corner on north side.

When they finish they'll come out and give u the bol's.

Pleasant bunch of people on the whole.