AutoNation Honda Valencia - Valencia, California

Abe Madyun

I had one of the worst experiences ever at AutoNation Honda Valencia, and I feel compelled to share this to warn others. While their glowing 5-star reviews might look impressive, I suspect many of them are fake. Sorting by the negative reviews will give you a much clearer picture of what you can expect.

Here’s my story:

For the past few months, I had an issue with my car where the lever controlling the trunk and gas filler door started jamming. Eventually, the cable snapped, leaving me unable to close my trunk or open the gas filler door. My trusted mechanic was booked out for two weeks, so out of desperation, I turned to AutoNation Honda Valencia. They gave me a quote similar to my mechanic’s and promised to complete the work within a day. I also asked them to:

-Fix a broken door lock cylinder (damaged by a vandal),
-Replace the dome light,
-Replace the hubcaps,
-Recondition the foggy headlights,
-Rotate the tires,
-Perform their multi-point inspection,
-Provide a vehicle appraisal.

I dropped off my car early Wednesday morning. By evening, they had completed the dome light, hubcaps, the door cylinder, and the trunk/gas cable repair. However, they forgot the tire rotation, the headlight restoration, the inspection, and the appraisal. I was told the headlight tech didn’t show up, so that wasn’t done either. I was okay with this at first since I wasn’t charged for the missed work.

But things quickly went downhill.

Upon getting home, I noticed two extra keys on my keyring. That’s when I realized they replaced the lock cylinder but didn’t re-pin it to match my existing key. When I called, they gave me some nonsensical excuse about having trouble "cutting the key." I explained they wouldn’t need to cut a key but re-pin the cylinder. After some back-and-forth, they asked me to bring the car back Friday morning to fix the issue.

On Friday, communication was non-existent. I had to keep following up, and by the afternoon, they told me they were struggling to put my door panel back together, blaming it on my car’s age. This delay forced my family to miss appointments. They finally asked to keep the car overnight, promising it would be ready by Saturday morning.

Saturday morning came, and I was told they needed “extra time to make things perfect.” This felt like more gaslighting. I know how long these jobs should take and how they work, but I stayed patient. Three hours later, I finally got my car back.

The lock cylinder now worked with my key, but as I tested the window, I heard a crunching, crackling sound. Exhausted and fed up, I brought it to their attention. After waiting 10 minutes for the manager, I gave up and left. While driving, I kept hearing pops and thumps when using the window.

I immediately went to my trusted mechanic and explained everything. Within minutes, he popped off the door panel (with ease) and pulled out a broken sideview mirror that AutoNation Honda had left inside my door frame! This was the source of the crunching noise. My mechanic also found that the door handle release cable had been broken and "repaired" with a zip tie — a hack-job they never communicated to me.

It’s clear AutoNation Honda Valencia's technicians are either careless, incompetent, or both. Whether the service manager and agent knowingly parroted their lies or were themselves deceived is unclear, but either way, their service is abysmal.

This experience left me feeling frustrated, deceived, and angry. I will never go back to AutoNation Honda Valencia, and I strongly advise others to avoid this place at all costs. If you value your time, money, and sanity, find another service center.

Edelyn Rojo

Johnny and Chris both made my trade in experience smooth and painless! They were both transparent and very kind!
Johnny made me feel welcomed, heard and respected. I can say that my experience with them made me feel valued; Johnny went above and beyond for me, ensuring my new car was spotless, helping me transfer items from my new car and he worked out a great deal with me that I couldn't refuse! As I have shared with him, he touched my heart with not only what he shared with me about himself but as a professional. I will recommend him to any of my friends and family who are interested in getting a Honda vehicle! He also took a photo of me and my new car!

Shana

Always amazing service! Johnny and David in finance were affable and made the purchasing process enjoyable. I felt taken care of, not taken advantage of. Johnny in sales was great from the get and made sure I was happy and would remain happy with the car I drove off the lot. He also followed up and checked-in after everything was said and done. William in the servicing department was incredibly thorough, kind, and incredibly helpful. I always know my car is in good hands. I can’t recommend them enough 🙂

Dawne Kotzen

After being in an accident I had to shop for a replacement vehicle. After a lot of research I found a car which met almost all my criteria here and test drove it. Karen was my representative and she was great keeping in contact with me while I was in negotiations with the insurance company and even came and got me at my home an drove me to the dealership on the day my account funded so I could purchase my car & drive it home. Great service.

Tiffany Branom

I had such a positive and great experience at Auto Nation Honda of Valencia. I purchased my sporty new EV from Caleb&I love my car. Everyone I spoke to was nice, friendly with such positive attitude’s. I plan on getting more cars for years to come. Thank you Auto Nation Honda Valencia for proving excellent customer service. If you’re looking for a clean beautiful dealer with nice&intelligent team look no further.

Dorothy Brown

I have always had excellent service from Honda. It’s weird as I was raised to NOT take my vehicle (‘09 Honda Civic) to the actual manufacturer due to prices & being taken advantage of, but from doing it for years, my car has always been done (same day or the next) and it has never led to other issues or “we’ll need more time to figure this out issues”. I appreciate the team and how much they have kept my little car running. For this service I had Brandon & he was amazing, patient, knowledgeable, clear, and kind. Thank you Brandon, thank you Honda technicians, and thank you, as a whole, Honda team.

Stacy G

Purchased my 2025 HR-V Sport a few days ago. My purchase experience was fast and easy! Thank you so much to Lenin who helped me through my car purchase! Lenin was nice and helpful. He wasn’t pushy about buying a car right away. I’ve had bad experiences with other dealerships that they push you to get a car or they don’t want to help you out because you don’t want to purchase a car right away! But Lenin was very patient and understanding with budget and everything! Definitely recommend asking for Lenin!

Amir Lashgarnevis

I recently bought a Honda Prologue, and I had an amazing experience with Christian. From the start, he went above and beyond by picking me up and walking me through the entire process, making it easy and stress-free. His professionalism, knowledge, and patience really stood out. If you’re in the market for a new car, I highly recommend asking for Christian—he’ll take great care of you!