Associated Security Corporation - East Hartford, Connecticut

Bryan D.

Great business, always available. Great people.

M V.

They left me with no choice so here is my honest review/experience because it’s now deserved and hopefully it helps someone avoid similar experience with them.

I, being a small business owner, have to really reach a point to write a bad review about another business but when they are not helping and being unfair, I think people should know so they know what’s in store for them so they can do business with such businesses at their own risk/discretion.

I started having issues with my system so they said they need to upgrade my panel to 5G. So I did! I received the bill immediately so paid over $400 just to upgrade. Now the panel does not work half the time and mostly shows false armed — so basically the system says it’s armed but it technically isn’t. Why am I paying for a security service when it’s not even securing my business? I mean a security company is supposed to stand behind their service but this has honestly made me loose all my trust on them. They haven’t helped, they apologies (a lot), don’t or can’t find solutions, they don’t take notes, they don’t pass along messages like they say they will, and they don’t come help - these are my experiences with them. It’s been way too long and no one is owing up to the issues I’m having. As long as things are working smoothly, they are good. They send bills pretty quickly too (like most businesses do) but if I need support, forget about it. There support, in my opinion, is absolutely horrible - sorry support team but it’s true. They do follow up religious on bills if there is one outstanding though. I will give them that. But if I have an outstanding issue - I’m on my own because they have been sending me in circles for over a month now. Imagine this - I’m paying for security, listened to them and upgraded my system and now for over a month my business is not even secured because I don’t even know when I arm my system thinking now it’s armed and being monitored and had some security, it’s completely false because I get a false armed confirmation. So basically since all payments are made, no one is showing up to fix anything. I’m absolutely frustrated so hopefully this review won’t fall on deaf ears.

sonny P.

Very Happy with the system. Tech was thorough during setup.

Tim S.

Great job, nice people to work with, tech very knowledgeable and friendly.

aditya B.

Horrible experience with the HR person, Controller and Tracy from Billing department. Chasing my refund for over 5 weeks and no one is being helpful to the extent that they just hang up on me when I call and never respond to my messages or request for call back.

J.T. M.

Bought a house and had a very old system updated. Technician was very thorough.

Thomas A.

Very competent and knowledgeable. I recommend Associated Security

Associated S.

Great local to deal with, great service