Navy Exchange Main - Groton, Connecticut

The Navy Exchange Main is a prominent department store located at 484 Grayback Ave, Groton, CT 06349, United States. This establishment offers a wide range of products and services, making it a popular destination for both military personnel and civilians alike. The store's phone number is 8604465400, and its official website can be accessed at mynavyexchange.com.

Among its specialties, the Navy Exchange Main offers department store items, catering to diverse customer needs. Additional points of interest include in-store pick-up, on-site services, delivery options including same-day delivery, and facilities such as wheelchair-accessible parking and entrance. This store provides a convenient and efficient shopping experience, making it ideal for quick visits or larger purchases alike.

The Navy Exchange Main has garnered a significant presence online, with a total of 553 reviews on Google My Business. An impressive average opinion rating of 4.5/5 further highlights the store's commitment to customer satisfaction and quality service.

👍 Reviews of Navy Exchange Main

Tarek E.

2/5

Went to pick up my blues from the uniform department today (Friday). I went the day before but they were closed due to weather. Susan at the front of the uniform department gave me unnecessary attitude and raised her voice because I ask to see if they were dropped off before hand. I was asking a question and didn’t appreciate the attitude so early for no reason. Every other staff member is super friendly and typically I like shopping at the nex.

Mike F.

5/5

I go with my mother going to the commissary. I help her shop. Carry her stuff. My father, who has since passed was retired coast guard after 26 years. My stepfather is retired navy after just about the same time. So I get to spend some quality time w mom shopping.

Brittany L.

1/5

I only visit this exchange once every 4-6 weeks. I will do a little shopping or grab quick snacks. While I'm there I chat with the wonderful ladies up front. The past 2 times now this has happened I have been told by management (Lisa Burns and Gabe Gonatice) that I am not allowed to chat with the cashiers while they're on the clock and only once they are on break. I never hold up the line and step to the side if other customers come up. If it gets really busy I continue my shopping or I leave for the day. I think it is very poor customer service to tell a paying customer that they cannot chat with the employees. I hear of how these employees are treated and it makes me sad that there is such negativity in that store. I could go on and on, but it makes me very upset to be told I need to leave when I'm trying to make connections and hopefully brighten these ladies day. But to end on a positive note Donna, Cat, Justina, and Mary are very pleasant and I know I will have a laugh or two with them around!

Cullin W.

3/5

Not the best but definitely not the worst exchange I've ever been in. All the useless crap the lower enlisted would possibly need.

Shawn W.

5/5

Awesome exchange! Renovation completed recently. Great alcohol selection!!! Walk in beer cooler!

Anthony B.

1/5

Terrible customer service, long wait, rude people in the uniform/service departments, and bad return policy. Only option though. Miss my last base’s NEX.

Terrance R.

5/5

Best prices at the Commissary, NEX and gas station.

angela S.

5/5

Very friendly staff. Good prices and variety. Wish it was closer to where we live.