Suburban Tire & Auto Services - Enfield, Connecticut

Allie B.

I’m thrilled to share my fantastic experience with Suburban Tire & Auto. As a woman who has often felt taken advantage of by other car dealerships, finding a trustworthy service center is a breath of fresh air. I was referred to them through the Costco service program, and from that point on, every interaction has been nothing short of wonderful.

Terry, the manager, truly stands out with his helpful and knowledgeable approach. He took the time to explain everything clearly and ensured I felt confident and cared for throughout my visit. I genuinely trust the team at Suburban Tire & Auto, and I wholeheartedly recommend them to anyone looking for a reliable and respectful auto service experience.

Shane P.

I’ve been a customer since I left the automotive industry. I don’t have the time or energy for wrenching anymore, and this is one of the only places I trust. They’ve been around as long as I’ve been alive, and they have good techs. They do great work, and they’re honest. I also always get my vehicle back in a very reasonable amount of time, usually quicker than expected. They just seem well staffed, and I can tell that the techs are knowledgeable, and that they care about doing things properly.

Aram B.

This place always has quick and friendly service. Definitely a good shop to bring your car.

Nate B.

Terry the manager was able to help me out in efficient time to patch a tire, let me come in at 5:10 when they were closing at 5:30. Super considerate and helpful, reasonable pricing as well. Highly recommend going here for all tire needs if you are in the area!

Cory B.

Tires & Auto Repair:

Taking off a couple stars due to a problem I had in September. My car engine light started flashing on the way home from vacation. We were 70-something miles away, so we had it towed home. When the driver was putting the car on the flatbed, he alerted us to a missing lug nut on the rear passenger side tire. Well, the last people to touch those tires were Suburban. So that’s where I took it that Monday. I explained to Terry about what happened with the car and mentioned the lug nut. He even wrote down “lug nut—why” on my service document. I had another call with Terry (who was always nice) the next afternoon about how the mechanic couldn’t find what happened to my engine, and suggested I take it to Honda. I asked if the lug nut was replaced. He said he’d make sure. I had one of my sons pick my car up the next day. THE LUG NUT WAS STILL MISSING after three full days at Suburban. My son asked the mechanic why it wasn’t done, and the guy said “nobody said anything.” At that point my son showed him the paper he just handed him, pointing to Terry’s note “lug nut—why?” Are you serious? My son said to forget it, he’ll do it himself. When he brought the car to my house, he took five minutes to check out the engine air filter housing, removed the filter, and there was a huge mouse nest right under it, blocking the filter. Did this mechanic even look at my car before giving up? The car also had grease on the driver’s side door handle and on both front seats, so he must have at least sat in it. (I’m not saying that caused the engine issue, but it indicated that the mechanic didn’t even check the simple things first.) I was too angry to call Terry. I mean, the “mechanic” didn’t even fix the dang LUG NUT on the work order. Who can I trust? I’m so disappointed because things started out great.

4/30/2024 A+ service! Great people!

It was time for a new set of tires, a headlight, and likely a brake job of some sort. Bryan and Terry hooked me right up! They patiently listened to my concerns, made suggestions that matched them, and went over what the costs would be depending on actual needs as the car was being serviced. I understood clearly and agreed on a plan of action. I was kept informed, and it turned out that the total came to the lowest end of the estimate range because the car didn’t need the other services after all. Now that’s honesty. My car rides smoothly and safely, and I’m ready to go on several longer road trips coming up.
I’m very confident in the good, honest, kind people at Suburban Tire & Auto, and will be returning for other car needs as they arise. I’m equally confident in recommending them to family, friends, and those who look at reviews.

Emissions: (2023, 2024)
Been here 3x for emissions tests, and I highly recommend them. They are QUICK at Suburban. And they’re really nice guys. Coming back for tires in the future!

jaime C.

Had a flat,unfortunately the tire was not repairable!
They were able to get a new one the same day.
Left the rim and tire at shop. They mounted the new one and balanced it before they called me to come back. They installed it and even put the spare tire back under the truck. They were careful with the rim and did not damage it.The truck is a 2021 and has no curb rash. I’m glad l came here.
Would recommend.

EffinChet ?.

Just stopped in for an Emissions test. The young man behind the counter was very courteous and the service was quite fast, maybe 10 minutes. Would definitely recommend this service center.

Dana M.

My truck wouldn’t start this morning, and I suspected the battery was worn out. I called Suburban Tire at 8:30 on a Saturday morning and asked if there was anyway they could help me today. They said bring it in and we’ll see what we can do. Within an hour, they checked my truck and confirmed the battery was bad and replaced it and sent me on my way! I had a great service experience and will go back again soon.