Kensington Family Auto Center LLC - Berlin, Connecticut

Fahd A.

Excellent Service!

I had a great experience at Kensington Family Auto in Berlin, CT. The team was welcoming, professional, and honest about the services my car needed. They explained everything clearly, provided fair pricing, and delivered quality work with a quick turnaround. My car runs like new! Highly recommend for trustworthy auto care.

Jason A.

Low quality used car lot, they sold my wife a salvage title car without telling her. Car had a “blown turbo” within 2 days of owning it. They then kept the car for a month because they couldn’t find an oem replacement. Will never do business here again, low quality inventory along with horrible service. 0/10.

Georgis D.

Don't go here they put something on my car 2 weeks latter the part they out on broke went Bach to them th e y refused to
Fix it they wanted more money to fix it bad people

Kurt G.

I am 67. Bought a bunch of used cars over the years for my family. (I don’t buy new). Just had one of the more pleasurable buying experiences of all-time.
Backstory is I shopped online extensively prior to finding something at Kensington. Consequently, knew good value when I saw it.
So I called them on one particular car, an Acura. Spoke to Ali the owner, and instantly felt there was no BS compared to others. He was down-to-earth and quoted me a price, and none of the ridiculous extra fees I was seeing elsewhere.
The cars there were priced quite well. And when I checked it out and drove, it seemed solid as a rock. So I bought it on the spot. (The guarantee they gave me made it pretty easy decision). Ali and team did all the paperwork, and made the transition extremely fast and easy.

Fast forward a little bit, I had a minor cosmetic thing on the car to fix, and I brought it in and they fixed it immediately. No charge, of course.
Highly recommend this business, for its honesty, value, service… for anyone seeking great value and standing behind their product and service.
(To the Kensington guys… keep up the good work!)

Syed J. B.

Salesperson worked with me on every issue and smoothly handled any concerns. Price and service with a smile.

Porter

Worst people ever… the cars are not worth the asking price, the guys are rude and talk to you like you’re stupid. High mileage and high prices, it’s unorganized and unprofessional. RUN from here!

Glitter

Friendly staff. Prices were a bit high, but we're finding that everywhere. Good selection of vehicles.

Theo M.

Customer service is absolutely poor, the people writing good stuff here are just sugar coating. Bought a Sienna from them, the car was missing a headrest and a few small pieces, the manager told me he was going to order the missing parts and clean up the car for pickup, 2 days later I went to pick up and the parts were not there plus the car wasn't cleaned to standard, just vacuumed. I was desperate for a ride so I took the car home with a promise from them that they will call me as soon as they received the missing parts. Almost 3 weeks later and nothing, they keep dodging and not responding to emails. They'll email you to call them but then, when you call, the person that answers say the manager is out and they will call you back, another fake promise. It's like they're running a dubious scheme or trying to delay until you give up. In short, take your money somewhere else where they appreciate your business or if circumstances don't allow then deal with these folks but be very cautious, don't get duped.