Direct Color Systems - Rocky Hill, Connecticut

Introduction to Direct Color Systems

Direct Color Systems, located at 99 Hammer Mill Rd, Rocky Hill, CT 06067, is a renowned manufacturer specializing in cutting-edge technology for digital printing solutions. With their phone number 08292244 and website, they have made it easy for customers to connect and learn more about their products and services.

Specialties and Offerings

The company is well-known for its expertise in manufacturing equipment that caters to various industries. Their primary focus is on producing UV print technology that delivers high-quality results. Direct Color Systems has been instrumental in helping businesses streamline their operations and increase profitability by providing versatile machines like the DSC1024 UV MVP 6, which has received high praise from its users. With this printer, businesses can offer a wide range of services, from ADA Signs to Awards and Promotional items, further expanding their product offerings.

Wheelchair Accessibility and Payment Options

In addition to their commitment to delivering top-quality printing solutions, Direct Color Systems also prioritizes accessibility and convenience for their customers. The facility boasts a wheelchair accessible entrance and wheelchair accessible parking lot, making it easy for everyone to visit. For added convenience, they accept both debit cards and credit cards as payment methods.

Customer Reviews and Ratings

One of the most compelling reasons to consider Direct Color Systems is their excellent customer reviews. With a total of 108 reviews on Google My Business, the company maintains an impressive average rating of 3.8/5 stars. Customers have praised the company for its technical support and the way its products have helped them expand their businesses by offering new services.

Final Recommendation

If you're in search of a reliable manufacturer with a proven track record for delivering high-quality digital printing solutions, it's worth looking into Direct Color Systems. Their commitment to accessibility, coupled with their impressive product range, makes them a great choice for businesses looking to grow. Don't hesitate to contact them through their website to learn more about how they can help you achieve your business goals.

👍 Reviews of Direct Color Systems

pop2now

5/5

We purchased the DSC1024 UV MVP 6 and have been extremely happy with the quality of the print and flexibility of the machine. It has helped us streamline our business and increase our profitability.

Katie S.

5/5

The Direct Color Systems UV Printer has allowed us to offer several new services to our customers. From ADA Signs, to Awards and Promotional items. Great Technical support!

Brian L.

5/5

Just completed getting a new 7200Z installed and so far the machine is amazing, time will tell but the main reason for my review is the outstanding work of the technician that conducted the installation and training Michael Doiel. We have many machines and have had many technicians to do training and Mike was by far the best we have seen. His customer service, professionalism and knowledge of the product was so on point, he is an absolute asset to Direct Color Systems. Having quality employees like Michael is something every company should value and is what really makes a company great. Thanks Mike, we appreciate your hard work last week and look forward to working with you in the future.

Roger W.

5/5

I purchased a new 7200 a couple months ago with nothing but issues from the beginning. It got to the point where I was done with the machine and the company. I understand that these machines are complicated and there can and will be issues but you get to a point where you need to draw the line and cut your losses. The management at DCS offered to send out a new 7200 and send Mike Doiel out to do the install. Since that was our only option I accepted. Mike spent 2 days here getting the new machine running and helping us with a couple of our current projects we need the 7200 for. Mike was extremely helpful and knowledgeable on the 7200. Since the install we have been on the phone with Mike getting it dialed in and he has been there every time we had a question. It is because of him I am giving the 5 stars and he renewed my confidence in the machine and the company. These printers can produce some amazing products if they are set up correctly and the operator is trained on how to use it.

Jamey B.

5/5

We recently purchased a 7200Z UV printer. We were nervous to get it up and running having never used the dimensional software before. Mike Doiel was our tech that came out and setup the machine for us. Mike was great at explaining everything in detail on how to operate the machine and how to do basic troubleshooting should we need it. We were operating the machine with a good understanding of how everything worked within the first day and so far so good it has done everything we purchased it for.

Vanessa S.

5/5

We just purchased a 1800z and so far we are very satisfied. With everything else it takes practice, time and maintenance. We look forward to seeing what we can can do with this machine and are excited about all the new products and ability for short runs, we can offer our customers. I've contacted DCS with silly questions on numerous occasions and they have always answered me promptly. So far loving the purchase we've made and can't wait to now finally start selling our own artwork!

Trevalyan S.

1/5

I wish I could choose no stars. I beg you, do not waste your money. These things break all the time. The maintenance and consumables alone are enough to drive you crazy. Nothing like wasting a ton of ink ( close to $300 for 500 ML) on initial charges and head cleans anytime you need to print anything. Parts are ridiculously expensive and proprietary and often come with no warranty. Service costs extra if you do have a problem...even just to talk to someone. Only way to get it worked on is if you ship it to Connecticut or fly a tech out to you to the tune of several thousand dollars. If you choose the shipping method, be prepared for it to arrive beat to hell and potentially broken, unusable, or in worse shape then when it left. Not to mention the cost of it only leaving in "Their special cardboard Box" That will run you $400
I've tried to be patient, I've tried to be understanding, but at the end of the day there are just better products at or around the price point that are far more reliable. Fool me once, shame on you, fool me a dozen times.... I guess shame on me. DCS should really step their service and quality game up if they want to stay relevant. Look at a Mutoh 661 UF XpertJet. I have held my opinion to myself long enough. BUYER BEWARE!

ADA D. F.

5/5

Those who are calling this a Frankenstein just don't know how to operate it properly! Our 1800BG DCS has been a work horse for production! Their support team is highly aware of the nuances of these machines -- so well that George reached out to me months after I had an issue when he realized that one of our flags was broken off (it could be seen in the video and I didn't notice). Once we directly followed their operating instructions to reduce UV reflection, filling the catch tray with a sponge, and covered ALL of the vacuum holes -- we have had zero issues! It only takes a few prints of improper usage to destroy the head and I believe that is where most of these bad reviews are coming from!