Superior Stone & Fireplace - Hamden, Connecticut

David C.

Bill, the owner of Superior Stone, was incredibly knowledgeable and helpful in guiding us through our choices. We ultimately decided on a pellet insert stove and I couldn't be happier with our purchase. It not only provides excellent heat but also looks beautiful and helps our family save on heating costs. Overall, we received great service, met wonderful people, and found a fantastic product! Thank you Bill and his team. 🙏😃

Michael A.

Mario just left after repairing our chimney from another company. He had to custom make the metal cap between the roof and the stack. He did this while it was snowing. Then, for the final touch spray painted the top of the stove, black so it looks good. Thank you!

Rafael C.

The service was good, but the product was below standard. I stopped by to purchase some white marble chip 3/4 inch stone. At the place is seams in good condition but when it was unload home it has mixed stones and it had more crushed stone than 3/4 stone. It was like they mixed stone dust with regular stone. The price was competitive with local places.

Scott K.

We love our new fireplaces. We ultimately decided on new gas inserts and couldn't be happier. They look gorgeous and since they are so easy to operate, we use them all the time. Superior installed new liners and the inserts in a timely and professional manner. Thanks, Bill!

Kaitlin W.

To say I am infuriated with our experience is an understatement.

They installed a wood insert into our fireplace in August 2020. In October 2022, a chimney sweep discovered that they did not install it correctly, and he could not get his brushes up the chimney. I called Superior Stone, only to be told I'd "receive a call back" - of course no one reached out to me. Our chimney sweep graciously returned to fix the installation issues, and he discovered a melted flashlight had been left on top of the wood stove (batteries still included), and that they did not seal their liner, allowing water to get in and causing rust damage. Not only is our fairly new wood insert damaged, they created a massive fire risk to my home by leaving the flashlight - had it not been discovered, it would have exploded and caused a housefire.

When we contacted Superior Stone THREE more times (twice by phone, once with emails that included pictures of the rust damage and melted flashlight), we were then told the "flashlight was simply an accident," and that it was "not their responsibility to seal the chimney liner" that THEY installed.

The rust I can deal with - we will absolutely be going to someone else to fix the liner issues, as apparently they are only willing to install chimney liners, but are not responsible for sealing them. But when it comes to the flashlight, their negligence and lack of acknowledgement is appalling. I am pregnant with a one-year-old at home, and am FURIOUS that they caused such a risk to my family and are refusing to take responsibility for any of it.

Edit: this is the only edit I’ve made. To the owner - I did not edit my review at all. You said to my husband that you are “not responsible for sealing chimney liners.” Regardless of my knowledge of chimney liners, that does not address the negligence in leaving behind equipment with lithium batteries on top of the insert, where it could not be seen by us, OR the lack of response I have received from you or your company.

Michelle M.

Working with Superior Stone was a great experience from start to finish. The showroom staff was knowledgeable, professional and answered all our questions. The install was seamless and they explained everything we needed to know. We couldn't be more pleased with our experience. We will definitely refer them to friends and use them in the future.

Michele L.

Very happy with my purchase of 1 1/4" marble stone. I used it all over my property. it is much prettier than mulch, and I am hoping it will last a few years. For the price, I got WAY more that expected. I was able to use it in more places that I had originally planned.
My 2nd Review. I purchased blown in mulch from Superior this spring. I am very happy with the results. Like the stone I purchased last summer, I got more than I expected. They did a great job. I am very happy. I will continue to do business with Superior Stone and Fireplace.

Michael D.

I had a great experience with this company, they are very responsive and respectful. They answer all your questions and emails in a timely fashion. The contractors who installed my wood stove were very professional and did a great job. Of course, because of COVID-19 things were slow, but once supplies was in place they were quick to install.