Finance Office - Fort Riley, Kansas

Finance Office Overview

The Finance Office, located at Address: 210 Custer Ave, Fort Riley, KS 66442, United States, plays a crucial role in managing the financial operations for the Armybase in Fort Riley. Contact them via Phone: 785-239-6188 or visit their official webpage at Website: home.army.mil for more detailed information. This financial institution specializes in providing financial services tailored to the military community, ensuring that all transactions are handled efficiently and securely.

Facilities and Accessibility

The Finance Office boasts several amenities that enhance the visitor experience. It offers a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity. Additionally, there's on-site parking available, making it convenient for those who drive.

Customer Service and Reviews

Customer feedback plays a significant role in understanding the service quality of the Finance Office. With 29 reviews on Google My Business, the average opinion stands at a modest 1.5/5. However, there's a bright spot: some reviews commend the timely phone responses and the ability to resolve financial issues quickly, indicating that there is a team dedicated to customer service excellence.

Despite the average rating, it's worth noting that experiences can vary. For those considering reaching out to the Finance Office, it's beneficial to prepare any financial queries or documents in advance, as the office specializes in financial transactions.

Key Features and Recommendations

- Specialties: As a financial institution, expect services related to budgeting, payment processing, and possibly investment advice tailored for military personnel and dependents.
- Contact Information: For immediate assistance or inquiries, utilize the provided phone number.
- Online Presence: Visiting their official website can provide an overview of services, hours of operation, and possibly contact forms for direct communication.
- Accessibility: For those with mobility issues, the office's commitment to wheelchair accessibility is a notable feature.
- Reviews: While the average rating might suggest room for improvement, potential customers should consider both the positive and negative feedback when evaluating their needs.

👍 Reviews of Finance Office

Nestor G. C. P.

5/5

Answered the phone in a timely manner and helped me figure out an issue with financial in under 5 minutes, great customer service!

David S.

1/5

-1/10. Does not provide samples/templates for personnel to go off of. You could be missing a period in a bullet list, or not have enough spaces between lines and they'll still turn you away even though the pertinent information is there. They also stop answering the phone an hour before they close, so who knows if they'll be open when you make that drive.

Anthony J.

1/5

Over the past 3 years I’ve been at riley the one conclusion I have come too is that none of you ever answer the phone. Which when somebody is TDY and can’t to handle business in person you should have an alternative way that we can do it. It’s trash service and unprofessional at its finest. Fix it!

Ethan D.

1/5

Doesnt pick up the phone at all day 2 of trying to call always sent to voice mail.

John D.

1/5

They never answer their phone and they only answered one time out of the many times I tried to call them.

Dej D.

1/5

Why post on the website not to come in before contacting customer service when y’all don’t answer the phone for customer service?

Eduardo R.

5/5

God bless Chandra. She provides excellent customer service and excels at her job. She was very knowledgeable and helpful throughout the whole process of separating. She is there to help the Soldiers, and deserves a raise!

Jayna H.

1/5

Not helpful at all in your stressful time of moving across the country. I wish we could the soldier’s name who was helping my spouse today. He was very unhelpful and made a stressful time even worse for us. Unacceptable customer service!