Quality First Home Improvement, Inc. - Concord, California

Denise M.

Ryan Gradney represented Quality First as a natural professional. There are some things you can train a person to do to make him effective and then there comes along those who naturally like and respect people. He is the latter. He listens with his eyes. It is obvious that he has interacted with at least 2 generations of his family. He is patient. He is knowledgeable on the product line he represents.I got a great front door that not only looks good, it also is so air tight, both me and my husband noticed the difference. No coolness at the door. He explained the project process, the time, the financing and the installation schdule. There were no problems with this project. This went smooth. The installers came in, did the work, cleaned up and asked me what I thought. I signed the papers and am very satisfied with this project and would recommend them to both family and friends. Thank you so much. I smile every time I look at this door.

Mary S.

I cannot express my deep appreciation
For the team members of quality First, specifically Ryan Gradney and the one who made my house look amazing. I am so pleased with their expertise, outstanding friendliness and professionalism. They get the job done
Just how you want it, and have many finance options for you. This company really takes their job seriously. Their modo is Aim to please, and I tell you, they do!!

Albert L.

I had a roof installed back in 2017 with a warranty, and I was told if you have any problems please give us a call and we'll be glad to help. Well it's be over a year now trying to get the leak repaired on my roof. I called on several occasions and all I get from the project manager is let me talk to my guy in your area and I'll call you back. He never calls back and I have been very patient and trying to understand why this is happening. He's never reached out to me before I called him back which is very frustrating.

Donizell M.

Quality First did an amazing job on my house with the lifetime coolwall coating system. It’s been 2 years and it looks like it just got done last week. Very satisfied with the product and I would recommend it to anyone.

William C.

Yesterday I had three big windows replaced by Quality First Home Improvement Inc. Kevin Kluck Assistant Program Manager Kept me up-to-date about the project and was always available if I had questions.

Vince and Scott, the two guys who installed the windows, are very professional, showed up on time and completed the job in a timely manner.

The windows look nice, and they did a really nice job on the wood trim on the inside of the windows.

I would definitely recommend Quality First for your home improvements

Jacob H.

DO NOT USE QUALITY FIRST!!!

Heat Pump Issues

We had our heat pump installed by Quality First (QF) back in 2022. The installation process went relatively smoothly though minor details like missing screws on the air handler or the bending of the cover for the filter on the air handler weren't noticed until after the install. They install Goodman heat pumps, which are a middle of the road (read not too fancy, not too basic) heat pump provider. The issue with Goodman is that they will not work with the owner, only the installer. So, if there are warranty issues or you need a new cover for the air filter, they will not work/sell to the owner.

Our heat pump was installed in August and worked great during this latter part of the summer. When it got colder, the heat pump worked but once it started to get to 40 degrees Fahrenheit or lower, we noticed that the heat pump would stall, make a grinding noise, and would steam. This also resulted in cool air being pushed through the ducts into the home. This was all very concerning as we had never had a heat pump and didn't know what was happening. We contacted QF and they sent someone out (the original installer with 20 years of experience) to check the outside unit where the issue was occurring. They found nothing wrong and the issue wouldn't repeat so nothing was done. It happened again a few days later, we called again, and someone came out, this time replacing a capacitor and checking all of the wires. The issue didn't occur again until the temperature dropped below 40 degrees a week or so later and once again the issue returned, sometimes happening a few times a day.

I am sure most realize now that the heat pump was merely going through its defrost cycle but we didn't know that because we weren't told and were assured by QF and their installer that nothing was wrong. Well, it kept happening and QF (to their credit) replaced the outside unit with a new one and a week later, the issue returned. This time, we were able to capture a video which we shared with QF and the installer, who had returned for the fifth or sixth time. The installer shared the video with Goodman and they instantly told them it was the defrost cycle.

Fast-forward to now and our heat pump air handler stopped working. We had our local HVAC provider come (because we don't trust QF) and check it out and it was determined that some loose wiring shorted out a component. We reached out to QF, were first told to contact someone that never returned our call (suspect we were given an incorrect phone number). Then we were asked to submit a ticket online and that someone would contact us within 72 hours (even though we have no heat and it is the winter). No one has called or emailed us and it has been 7 days, we still have no heat!

Solar Panel Issues

We also had solar panels installed by QF and the issue here is that they turned the system on, even though PG&E explicitly forbids this until approval on their end. QF also didn't file the paperwork for three months, it was an oversight which was fixed but delayed our savings and could have resulted in damage to PG&Es equipment.

We will never use QF again, they claim they are quality first but that is a mirage, they do not care about you, just their image and so called reputation.

Gail R.

Customer service is the worse. I have been trying to to get them to come and do a follow up regarding battery backup and no one responds Tim a timely or professional matter

Jesse M.

We should have known that Quality First would not live up to their name after they canceled twice on us for the initial look and estimate for our new doors, but we saw all of these good reviews and figured it must just be a fluke.

We paid nearly $10,000 for new front and back door, and we have since spent several days of our own time trying to fix the subpar work that Quality First did.

The installation took all day (it was only supposed to take 2 hours), but we have an old house so it didn't bother us as long as the work was done well. Unfortunately, the finished product was such a mess that we had to call them to come fix some issues the following week. There was a huge gap between the frame and the transition plate (which they came and fixed for free) and the trim and wall around the door, both interior and exterior, needed refinishing, sanding and painting (which we were told was our responsibility). This meant applying stucco, filling foam, and spackle, and going to the paint store to get a paint match. Additionally, the caulking they did was so bad (looked like an entire tube was used on one side of one door) that I had to spend an entire afternoon scraping the excess away and repainting. This is the type of thing I would expect to do if we got one of those cheap Home Depot installations, not something that has "quality" right in the name.

The final straw came when today while painting we noticed above the front door there are massive gaps between the door frame and the interior wall (pictured below). Off to the hardware store yet again to clean up the mess that was made when we got these premium doors.

Go to a place that specializes, and not one of these "general install" places, it will save you time and money in the long run.