Quality Outdoor Products - Tuscumbia, Alabama

TW B.

On time and exactly what we asked for! The installers were top notch, courteous, and efficient. They could have finished the job, but golf ball to baseball size hail was predicted for overnight. They did what they could and waited until after the storm to finish, so as not to dent the roof! Josh was the original installer of our garage 5 years ago. After a tree demolished it a few weeks back, he took the old one down and he and his crew put the new one back up in record time!

Susan D.

what a night mare I paid over 8ooo$ for a building with a lean to .It took them 2 months to install it
.. We had to disassemble the whole building .You can't slide anything cause they used raised screws. Their was one screw holding the door on. They didn't even meet together
used pieces of rotten wood on the bricks to level it and it wasnt even level. I've tried to get ahold of them but you cant leave a message cause it's full .

Robert S.

I contracted to have a carport installed on 6/17 and was told it would take between 8 to 10 weeks. Several months had passed and I had still not heard from the company. I called the company and was told the installers had our information and would be contacting us soon. After a few weeks, I called again and was told the same thing. This went on for several weeks. Eventually, I sent a letter to the company and the Alabama Better Business Bureau. This got a response and the installers completed the job the last week of November. Overall, the job took twice as long to complete, and communication with the company was practically non-existent.

Janet F.

Please read all of this before you buy from these people! We have been meaning to get the carports done but had a lifestyle change that forced us to do so right away. Quality was very cooperative and had our carport up in just a couple days. We had an issue with the carport and that was fixed in a few days. We had another issue where the trim was coming off after the storms that came thru just a few days later because the installers had not screwed it down properly or with enough screws. when i called to tell them that it had blown off and did not have but one screw in it the owner preceded to tell me he was not responsible for wind damage. when I told him it was not wind damage because the same carport was put up in the side yard with over twice as many screws and it was fine that the installer had not properly screwed in the trim he got mad at me and repeated his spill about wind damage. When i told him we would fix it ourselves and I would leave this review he (Skip) decided to have them come out. The installer was supposed to be here on 4/17/2020 and guess what...no one showed up; even after him telling me at 2 o clock that they "would be there before the end of the day". Carport is fixed by us and if you need a carport please get someone else!!!! We will for the next one we put up.

Michael J.

Do not do business with these people. They built a barn for me that leaks down an entire wall. I have called at least 3 times a week for a month now and have been told every single time that someone will call me back. I have not received the first phone call yet. I have called at different hours of the day from times ranging from 9am to 3pm and have been told 5 times that the installers are on lunch and will call me back when they get off lunch. Nobody called. I was also told that the guys were out in the warehouse behind the office and the lady was going to walk out there and talk to them and call me back. Of course she never did.The last lie that I was told is that the installers would be calling me this week and set up a time to fix the barn. And you guessed it, nobody called.Bad business, bad installation, and bad customer service.

Wade D.

No communication. Was told it would be 12 weeks for delivery. 21 weeks later I have my carport. The installers were real nice they didn't speak much English but were nice. Was told to ask questions to Chad when he got to my house..Chad did not show. I will NEVER do business with them again

bobby P.

I bought an RV carport with enclosed lean toons
On each side. Working with Jennifer I was able to get what i wanted at an affordable price. The whole process from buying the building to install was only 9 days.

The installers arrived on time and worked tirelessly for 8 hours to put up the building. They did an outstanding job.

I highly recommend this business!

Catharine B.

They do not deserve any stars ... rude and unprofessional!! Ordered carport 11/06/19, took them 10 weeks to get it installed. We received ONE call about installation the week of Christmas, we could be home for that one. Installation manager said he would call back and get it scheduled, HE DID NOT!! If I had not called, I would still be waiting.
I called 1/16/20 and told Kip that I wanted my carport, and I wanted it installed Monday 1/20/20 I assured me it would be. On 1/20/20 I called to see what time to be expecting the installer, Kip told me he would have installer call me ... Kip called me back, he had not had the carport loaded... and I would just have to wait.. I then canceled my order. I ask for the manager of owner. Kip claimed to be the owner.. he isn’t! After all this annoyance I did contact the owner, after numerous calls , research and being spoken down to , which I believe it is because of being female. I ask the owner, Jerry for a discount due to the late installation. He flat out refused and stated that Kip had attempted to call many times... this is a sad excuse for a business, extreme horrible customer service!! My husband and I am are looking at building a rather large metal building and completing a house inside... WE WILL NOT BE USING THIS COMPANY!!