Procare Home Medical Inc - Wasilla, Alaska

Susan W.

I have NEVER been treated so kindly. Everyone at Procare are knowledgeable and extremely kind. They took a great deal of time with me.Leah is a technician at Procare and once she understood the depth of my problem put me in contact with a very kind complete stranger and my nephew is getting a 27 foot wheelchair built with donated materials and labor. I cannot stress enough or fully express how thankful I am for all of their help and they shyly accepted the praise. Thank you Leah and Michael for everything. You are bright twinkly stars.this needed to say wheelchair ramp

John A.

When in need of medical supplies I highly recommend Procare. I was assisted by David K while searching for a wheelchair for a loved one in need. He was very professional and informative when it came to accessories needed for the wheelchair. I was able to order the chair needed and pick it up next day. Leah assisted me in the pickup of the chair and explained how to use the accessories and fold the wheelchair for storage. Great service all around I give this business five stars will utilize them for all future medical needs.

K A.

Procare formerly Geneva Woods is broken in MatSu Valley. Poor customer service, not timely, and no devices. I needed a knee scooter after surgery. One Procare person on one day at 5pm, told me there was a scooter, but the next day it was gone.First come first serve?! They got my script and doc notes by Thurs when i went to my pre-op appointment. Though I called 3 times on Monday and they said i should pre-approval in a few hours, I still had not received a return call 2 days later on Wednesday by close of business. Procare has strung me along for days saying that their qualifier was overworked and they were busy. I’ve got good insurance, but it didn’t matter. Even though I asked, they couldn’t even give me a time estimate for when I should expect to get a device. I’m trying to recover from surgery and I’m futzing with this company?😝 Finally we found another company in Matsu —Advantage in Palmer. Doc got script to them by 4pm on Tuesday and i had a brand new knee scooter by 9 am next morning. Break the monopoly in MatSu!! After talking w/ other friends and doctors offices it is clear that Procare has been a problem for a few years now. Don’t bother with Procare. Spread the word, there is a new player in town-Advantage will help. Happy healing.

Cassandra B.

We have been going through procare for over a year now, and when I tell you this is the best place in valley for medical equipment. They have the best customer service, Amy has always been there to help no matter how small or big the problem is she’s always there to find a solution. She’s amazing person 😇 and so are all the other ladies in the Wasilla office. I am so grateful to them. Thank you Wasilla procare 😄😄😄

Carrieann H.

BIG SHOUT OUT TO NATALIE @ PHM in Wasilla!!! Some superhero's don't wear capes!
Short Version:
With the CPAP recall, trying to find a replacement has been nothing short of a nightmare for my husband as he stops breathing +30 times an hour. We HAD to find a solution.
So, I contacted PHM.
Although they did not have a CPAP machine available, they did have a filter that could be used to "filter out" what was causing the recall.
Problem: They had just closed.
I felt defeated.
Natalie then offered to wait in the parking lot of PHM. I was speechless.

There are no words to describe the peace we received that day. We're both sleeping soundly.

Carrieann Hall

Emily B.

Renita with procare has been so helpful in getting insurance and supplies fixed for my son Cooper Schiermbock! Thank you so much for your wonderful customer service and going above and beyond!

Stacey H.

They have screwed up my orders so many times. Recently I called to pick up a tube so I could start using my cpap replacement. This is because they never sent it out before. I was told they have one. I get a call back saying they dropped shipped it and I cannot pick it up. I waited for the package and it arrived with the tubing on back order. I have to wait another few weeks even though I’ve been told they have 80 sitting at their location because “drop ship” has the order.

Don’t use them if you don’t have too.

J B.

Alex, Nikki, and Leah were all very pleasant. They helped me find exactly what I needed. They really went above and beyond, add to that, they made me laugh! Good group of people working there for sure!