Drill Tech Drilling & Pump, Inc. - Chino Valley, Arizona

V V.

We had the misfortune of hiring this company to repair our well, and can honestly say it was the worst service we’ve ever received. Drill Tech replaced our pump in Oct, but a month later we lost water again. They said it must be our above ground motor and replaced that and still no water. Replaced the pump again and back up and running. Then we lost water a third time in Dec and would you trust them to come back again after that? We hired someone else to come out and he advised us that Drill Tech charged us for work they didn’t even do, removed parts and did not replace them (they still can’t give us an honest answer as to why) and this company was able to get everything fixed and back up and running. We did try to call Drill Tech at first but they ignored our calls for days before finally calling to see if we got everything fixed. All in all, this was a frustrating, expensive, and entirely avoidable experience. The lack of knowledge with guys on the job made what should have been a simple repair an ordeal. We strongly advise anyone considering this company for well repairs to look elsewhere.

Frank D. L. C.

Had original well dug by Drill Tech in 1997. Have done business with them since then with no issues. When well collapsed in May, we reached out to them for a quote. We agreed to have them drill a new one. To our dismay, they told us we'd have to wait until September, so we waited. In the meantime, we told them to have someone come to our house to discuss logistics BEFORE they were ready to start drilling so we could prepare our backyard. Long story short, we got a call early October around 7:00am from the driller telling us he'd be bringing the drilling rig over to our house around 9:00am that morning. We told him that did not work as we had not had time to prepare the backyard. Many discussions ensued as we did not want the cuttings directed west as they would destroy our pergola and backyard plants. When we finally agreed the cuttings would be directed in a northwest direction, we got an e-mail from the office manager telling us they would not drill the well after all due to our requests to limit the damage to our backyard. Totally bummed as we waited five months only to have this happen! I am pretty certain this would not have happened if Bill, the previous owner, had been involved. He was always accommodating and understood his client's needs.

Dawn K.

Drill Tech was there immediately when we really needed them to check out and replace the controller a couple years ago. So when our well collapsed, we called them back. They were straight up about their schedule, as they were doing a large, new development. Worth the wait, they were responsive to calls and emails during the time we were hauling water. Kim has been patient and pleasant, despite what I am sure is frustrating when rigs break or other delays happen. The workers that came out to the property were all pleasant, considerate, and kept us informed. My only suggestion for improving service would be more proactive communication from the office. Our well is in. Yay! (Now for the pump install).

e A.

This company did an amazing job getting solar put on our well it took a little while because equipment is hard to get but the guys were keeping me updated and after 30 days we are all done from start to finish which is not bad at all. We got a new pump, new motor, batteries for the solar panels, & inverter..... Great job thanks Craig, jimmy & crew ! Amazing job. It was even a little bit cheaper than my estimate because they figured out something that I didn't need. 💜

Bob J.

The people at Drill Tech are awesome. We woke up Sunday morning without any water. I talked with Sandy and she put me in touch with Tyler. Tyler came by Sunday and was not able to get the pump working , but had a good idea on what needed to be done. He was back out first thing Monday morning with his helper and very shortly had the well going again. Tyler was great to work with and a great attitude! A big shout out to Drill Tech for their prompt response!! We are smiling, especially my wife! We can shower again.

Eric E.

Drill-Tech has been a wonderful company to work with for all of our water well needs. They are very responsive, courteous, compassionate, and very fairly priced. We had 3 other 'duds' prior to calling Drill-Tech so we know getting great service is difficult and we appreciate that they are one of the few! Craig and Jimmy are great to work with. Thank you!

Greg D.

Drill Tech was recommended to me for my new home in Prescott Valley as a good company to consider for installing a well fo rmy new home. Hiring a company to install a well was a first time experience for me and I really didn't have the insight I do now after the experience. Drill Tech is a very professional and caring organization that will go out of there way to help you understand all aspects of installing a well. From the front office to the on-site crews and their leadership, every step of the way has been rewarding. From the beginning of my home build, the builder I used provided zero assistance when it came to well installation. Drill Tech made up the difference.

Once I connected with Drill Tech, they took the time to explain every detail and facet involved with a complete well installation. Their site crews were hard working and very careful and conscience when on property to leave the property the way they found it.

Drill techs front office staff are very pleasant, professional, always ready to help in anyway they can and super easy to talk with. The leadership is very knowledgeable and will go the extra mile to make everything is perfect for you as the customer. My well installation was a challenge from the start. The ground water was high in iron content and the well collapsed causing the need for iron casing. Fast forward; the iron issue continued and Drill Tech came back out and used a special process to remove the iron casing and install PVC casing that resolved the issue. They were very quick about this and the result is great water to my new home.

I am very grateful for Garth, Nick, Kim, Jack and the other hard working people I have forgot the names in the field that support the Drill Tech name, professionalism and customer care. They are a stand-up organization with staff that really puts the customer needs as the top priority.

Marty O.

I highly recommend Drill Tech as a team of professionals who treated me like family and did an excellent job, maintained their schedule, and charged less than the quoted estimate!Basically they overdelivered and undercharged…very rare these days! Kim, Donna, RT, Garth, Joey, Chris and Kyla were among those who participated in our success story. Kim, Donna and RT dealt with my questions patiently for two years.

From my first encounter when my home warranty company sent Drill Tech to resolve a problem, and they replaced the part in ten minutes, declining my copay ….to the drilling of a new well…. my experience has been stellar! I did my homework and called seven local drillers but had difficulty getting a written estimate. Ultimately Drill Tech is the only one who provided this. Finally Valley Pump endorsed Drill Tech as a great company and said I should just go ahead with confidence. I’m grateful to have a new well with great pressure and am still getting prompt replies to my questions when I call. THANK YOU DRILL TECH!