Hansel Volkswagen of Santa Rosa - Santa Rosa, California

Joe M.

Recently had the opportunity to again experience the top notch service by the folks at Hansel Volkswagen. We’ve been so happy with our Atlas Cross Sport we purchased there last year we came back for a new Tiguan. The whole experience from sales to finance to service is excellent. Michael in sales and Keena in finance worked like a machine to put this together for us and Kirstin and Nick in service continue to deliver. Thank you to all at Hansel Volkswagen for taking the stress out of the process. Highly recommended.

Maksym V. (.

I would recommend to go to the other place if you want to get a good customer service.
The staff is unprofessional, and aggressive sometimes. Also, my car was fully scratched after their car wash, my brand new car was totally scratched. Also, one of the features that should work doesn't work at all, and the dealership tells I don’t have that feature. Though, VW and user manual say that I have this feature!

Dolly P.

Zack in the service department is THE BEST! He is an asset to your company!
I recently worked with Christian, in the service department. He went OVER AND ABOVE to assist me. He deserves recognition. Very helpful!

Jonathan M.

Purchased 2024 Tiguan Nov. 30, 2024. First breakdown March 5, 2025. No help from dealer. Tiguan in repair for three weeks: new instrument cluster. First day back from the dealership. Tiguan won't start. Jump from AAA get it running for another week. Brought it back after key was not rekeyed to new instrument cluster. Didn't start again the next morning, got it jumped, brought it back, was told there was "nothing that could be done." Took it to Hayward. Issue still not fixed, Tiguan wouldn't start the next day. Now it's in Oregon with another dealership. The simple fact is that we bought this car at Hansel, it doesn't work, and no one there has helped us. It has entirely become our problem to solve. I may be old-fashioned, but to me, if I buy it there and it is defective, I should receive quality service there to replace or refund, not the indifference I have received.

Maddy S.

thanks for being so helpful Ben! i appreciate you going the extra mile to take care of me & my dog getting a ride to where we needed to go after selling our car... and for helping to get me the best price possible!

Aaron S.

This is the worst purchase experience I have ever had and it has cost me $2,000 in revenue to plan to take delivery of a car that still is little more than a phantom.

On Friday, Saturday AND Sunday I was told the car would be ready for pick up on Monday afternoon with fresh tires. When I arrived after an hour in traffic they would not release the car. They tried to blame hackers. I was told my car would be delivered at 4pm the next day (today). It's not here.

The fact that they wouldn't allow me to test drive the car because it was in the detail shop, told me I could pick it up Monday afternoon, and nobody told me it wasn't ready until after I drove an hour in traffic and now it is not delivered as promised leads me to believe the entire deal may be fraudulent.

The customer service at Hansel is the worst. Their salespeople and managers clearly have no morals, sense of responsibility or intention of following through. They've offered no solution except to continue to kick the can down the road to the next day with another empty promise of delivery. They make new excuses with each conversation. DO NOT TRUST OR BUY FROM THESE PEOPLE!

Tony D.

Just called for an advertised 1997 toyota 4runner. I want to buy it. They said NO! I offered Full price. They say NO! Lol. They say it's a black Friday sale. I have to wait another week until next Friday, and it's first come, first serve! What? This is not Walmart or Target. I need a car now. So they offered other cars. Not the one I wanted. Complete false advertisement. Reporting this to the CA department of consumers affairs.

Nicholaus L.

Absolute clown show over there. It took 6 hours to buy my car (only like 5 minutes of which was negotiation), they lied and tried to lowball me $4k on my trade-in, forgot to ask for the keys to my old car and sent some to pick it up the next day, and they have been giving me the run-around over some paperwork that I need to claim $7k on my taxes (that they are required to give me and would take 5 minutes for them to do). The salesman disclosed it was his first ever sale and it shows - he was very nice and charming, but bad at his job. Save yourself 4 hours and a bunch of headache and go to a good VW dealer.

Edit: it’s 4 days after I bought the car and they called me again today, twice, for paperwork they already have.