Aluminess Products Inc - Santee, California

Aviran B.

No competition! Top notch product, customer service that makes you feel like someone important. I purchased the products online, Alissa answered all my questions by email after purchases and before the installation, Gregory called me the day before to confirm arrival for the installation. The installation day went flawlessly, Gregory, Alissa and the rest of the team took care of us in the best possible way. Nice people who do professional work at the highest level. At the end of the installation we received a small gift bag including a personal thank you letter for the purchase and trust in the company, it was the icing on the cake, the best service! There is no need to expand on the product itself, without competition in the market, aluminum welding with the best level of finish, a beautiful light and durable product, the pictures speak for themselves. Thank you very much Aluminess! keep up the good work

Aaron M.

We had such a great experience with Aluminess. We purchased a bumper, rear ladder, and roof rack for our Sprinter van. We had these installed by Aluminess. We could not have been more happy. This was some of the best customer service I have ever experienced. Everyone we interacted with seemed to thoroughly enjoy their job. I drove across multiple states to work with them and do not regret it. Most shops I have worked with made me feel like it was a hassle to do work on my van but not Aluminess. They kept me informed regarding all aspects of our order. I have been super happy with the quality of the products and I can’t recommend them enough.

adam C.

Our company needed a specific surfboard rack and we found exactly what we needed with aluminess. The customer service we found with Carlos Houston was beyond exceptional. And his expertise both over the phone and in person when we picked up the van is was exactly what we needed. As business owners my wife and I have strong opinions on customer service and it is because of our experience today picking up the completed van that we will be ordering our second rack in the next few days.

Ashly J.

The team at Aluminess was awesome to work with! My spare tire mount failed on my van while traveling solo and I heard great things about the Aluminess products. I called to inquire and Carlos laid out my options and even offered installation. The fact that they stand by their products and install made the choice an easy one. I drove from the bay to Santee for the install a week later and it took right around 2 hours. I feel so happy and grateful that I have easy access to my spare and never have to worry about it falling off again! Great customer lounge where you can work/watch tv during install too. Good vibes- 10/10 for the whole team! Even sent me off with a cool swag bag ☺️

Adam B.

*** Edit 6/10/24; a new customer service manager reached out and made this right. They've had some turnover in customer service and I fell through the cracks it would seem. They remade a new bumper (correctly this time) and sent it out. The unit now meets my expectations.

I purchased a bumper for a ford Excursion with the tire and cargo swingouts. Waited 6 weeks to receive it. Upon installation, the swingouts hit the rear doors. I called Aluminess and sent pictures; they confirmed the bumper was made incorectly. They offered to correct the issue by fabricating an adapter plate that moved the entire bumper assembly back 1.25". This now looks horrible, and they didn't even send all the needed parts/pieces to attempt this fix. I wrote in to complain about their proposed "fix" with a description of the issues that this correction would create and haven't heard back. Be aware, their QC sucks, and you're mostly on your own to fix any of their issues. Beyond this, the engineering and design is sub par for the price; the mechanical swing stop will hit the vehicle doors unless you create a bumper of sorts, and their spare tire carrier bottomed out on my spare tire, so I had to tweak/bend up their bracket. I'd look at another option if you're looking for a quality engineered and assembled bumper.

Tony R.

While in San Diego I had a spare tire/ladder combo installed on my ProMaster. The end result was amazing. Fit, finish, and functionality were perfect. Gregg and Team at Aluminess were an absolute pleasure to work with. Quality and customer service are top notch. Highly recommend!!

John ?. T.

Recently purchased the Driver's side tire rack and the box and bike rack carrier for out Solis Promaster, and could not be happier. Solid products, easy installation, and super helpful support from Carlos in customer service. Now I just need to save up enough for a box, and our van will be tight!

Shane M.

Couldn't be happier. Due to supply chain issues, it took a few months to get, but it was well worth the wait. It was packaged (crated) very well and arrived without a single scratch. Initially, I thought it might be a bear to install as bumpers have an awkward shape, but this bumper was light enough for two of us to basically lift into place. We didn't even need a hoist or anything and found that a simple shop chair was all we needed to line it up for mounting (see photo).

It came with all of the necessary hardware and detailed instructions (although large, color pictures and print would have been ideal for my older eyes). The whole install took less than 2 hours and the biggest relief for me was that my winch fit inside the bumper perfectly (without a millimeter to spare!).

It looks great, is super sturdy and best of all, so light compared to other steel bumpers.

I highly recommend Aluminess products...keep up the great work.