American Sales LLC - Payson, Arizona

Emily Hansen

We chose beautiful vinyl plank flooring for our home in Strawberry from American Sales and got a great price. Couldn't be happier with it. Hannah was very knowledgeable and friendly. She made the whole process so easy!

Karen Cosper

The quality of materials and workmanship are unbeatable from American Sales. The people that we worked with from there were very helpful and fun to be with. I would recommend them

Dina W

We can't rave enough about Hannah & Ken at American Sales! They have been instrumental in helping us with the build of our house in Payson. We are so grateful for them and all they have done to help us out! Highly Recommend working with them!! A++++

Karl witbeck

Terrible Customer Service Ever! Be warned: This dealer is not honest. Take your business elsewhere to save yourself much grief!

Linda Colburn

We are happy customers! They had what we wanted in stock. Measured, paid for and loaded in less than an hour! So glad we stopped in.

scott king

UPDATE 6/2023
I decided I just wanted to get this over with and offered to pay over half the shipping that was never communicated with the original order. I picked up my boxed cabinets only to find them with mold from sitting in the rain and no shelves or trim. BEWARE OF THIS COMPANY!!! They are who I thought they were! I wish I could rate them worse, but there is always the Attorney General and.....

I purchased land and a home to be built. My builder contracted
with American Sales to supply interior products, such as cabinets,
tile, carpet, granite and so on. The home wasn't even started, and
I met with the representative from American Sales. I wanted to be
ahead of the project and have color, quality and matches pick out
and be done with it. It also made it easier for my builder to have
this done sooner than later. I made 4 or 5 trips of 3-hour roundtrip
to American Sales to complete the selections. The project was
going as planned and into the finish stages and then we were
notified that they couldn't get my cabinets, tile and other misc.
materials, even though I paid extra for each. I than had to try and
emulate my selections, of which were minimal or none, but finally.
did. We were than notified of extended delivery time which.
caused me to have to rent pods to store my home in and find.
temporary shelter, which wasn't easy due to limited availability.
and at a much-elevated cost, because I was given a move in date
for which my builder had calculated the given dates and I had
sold my house. On top of that, once things did come in, they were
wrong colors and not done as planned and to the point my
realtor stepped in also, because she felt it wasn't right. This put

me back 3 months plus and 15,000 to 20,000 out of pocket and
could have been avoided with a little communication and
attention to detail. Now when I thought all that was over, I had
ordered a cabinet for an open spot in my master. American Sales
estimated a 24"x47"x9' cabinet at 3262, which I thought was a
little much, but also wanted it to match the existing cabinets. I
was notified it was in and I owed 850 for shipping. I was never
advised there was an added shipping charge, when I gave them
my CC for payment. As I told them I would have never completed
the order, because I thought 3262 was a little much, but it
matched. The 850 for shipping is interesting, when you can ship
a full-grown car from Florida for 500. I have tried to communicate
with AS and nothing. They have my original payment and my
cabinet, so what do they have to lose? They are in a business that
may just be the most important for a homeowner and the way
their home looks and how smooth the process goes. I have
explained my side to them and the fact I was never notified of the
shipping and have a text where she states she was sorry, but
nothing. I have bought sold and rehabbed many houses and this
by far is the worst. My past history was in Phoenix, and I was told
this is the Payson way.

JOHN WILLIAMS

Wow.
Worst customer service I've experienced in a very long time. I have not received one single communications from them AT ALL in 6 months. Not one. "I" have been physically into American Sales four times to request an update, "I" have called them an additional 5 times requesting an update.
I STILL don't have the product I paid for last July (6 Months ago)
AND the best is yet to come...
My entire order was confirmed to be at his location, ready for delivery, "for a while now" , according to the owner.
SO, after paying for the product, and the pallet deposit, and delivery fees AND THEN they still simply refuse to deliver my order...
...at what point is American Sales stealing from me, and I have to go to the police to resolve this?

caleb garrels

Hannah is amazing. Can help with anything!!!