AutoNation Ford Mobile Service Center - Mobile, Alabama

Teresa F.

Auto Nation was wonderful to me on April 28, 2025 I had a unexpected death in the family and I was having to travel 10 hours out of state for the funeral and I needed a oil change and I never go anywhere but to ford auto service center on I65 service road in Mobile , Al so I stopped in and ask if they could do a oil change although I didn’t have a appointment and they said yes . They not only changed my oil but they also washed and detailed my vehicle. They are always so nice and helpful. Thank you so much to all the guys at auto nation. I was so stressed out and you helped me so much ! I’m so grateful!!

Dale W.

I recently had my Mustang Mach-E repaired at AutoNation Ford after it sustained damage from a lightning strike.

From the start, the team was incredibly easy to deal with. Everyone I interacted with was courteous, professional, and genuinely seemed to care about making the process as smooth as possible. Communication throughout the repair process was excellent — they kept me updated regularly, answered all of my questions promptly, and were always clear about what was happening next.

They walked me through exactly what needed to be done, what parts were involved, and what to expect in terms of timeline and cost. That level of transparency gave me a lot of confidence that my vehicle was in good hands.

When I picked up my Mach-E, it looked and performed perfectly. You’d never know it had suffered a lightning strike! The quality of work and attention to detail were outstanding.

They made a stressful situation much easier to navigate and delivered great results. Thank you for taking such good care of my car!

Belinda S.

Had my oil and filter changed and my service man Ryan Reeves did another outstanding job! He advised me I was in need of tires before my next oil change and my tire sensor was out. He recommended tires and printed out a quote for me . Can’t thank him enough for being so helpful! Great job!

Carmen K.

This extended visit was a mix of positive and negative. The sunroof switch was malfunctioning so I called to make an appointment. The usual pattern played out- in Monday, diagnosed Tuesday, part ordered, repair to be done Thursday, part delayed, and finally service rep not at work Friday. I went to dealer Friday since no response from rep and was told by another rep that tech was having trouble with installing part. However, I spotted my car in the holding lot behind the shop. Eventually talked to manager and a miracle occurred- after 30 minutes I got a call that the repair was completed! either someone was lying or was unaware/ not communicating within department re status of repair. Went back to dealership to get car (met by manager) but realized on the way home that the work was not quite right. Kept the car for the weekend and called manager Monday. Here is the good part: car was picked up from home, repaired correctly, and returned the same day. Communication from rep was good. Rep checked in today to verify that all was done correctly.

kerry W.

First time using this dealership. Well worth the effort because I came in to have my vehicle serviced without an appointment. Cameron the service advisor took care of me. Exceptional service. I will definitely be returning.

Elisabeth M.

Chris Adams has been very efficient with his response to me in regards to the problems occurring with my Expedition.
He has really been a tremendous help. My vehicle was returned on time. Parts were ordered in a timely manner.

Charlie W.

Made an appointment for oil change…it was a positive experience. I was there about an hour as I had been told to expect. I sat in the show room in comfortable surroundings and knocked out some work on my computer.

Rodney W.

The service department got my truck. They called me to tell me that everything was going fine. Then they called me to tell me what was wrong with it and the cost of it which almost gave me a heart attack ha ha but they fixed it correctly so far it’s running real good and I appreciate it. Very good work thank you.