Benedetto Heating & AC LLC - Essex, Connecticut

Scott K.

Joe Benedetto and his team are aces! When an old LG split-duct heating/AC system gasped its last breath — in single-digit temps — Joe quickly sized up my needs and recommended a Mitsubishi replacement.

While the price reflected the inflation we’ve felt over a decade since installing my last system, this one’s state-of-the-art and incredibly quick and efficient (two floor units in my office and adjacent storage room/studio and a big outside compressor). The installation crew were timely, friendly, attentive to detail, knowledgeable, and meticulous — to the point that my office space looked better afterwards than when they first showed up on the job. And Joe shadowed the whole installation to ensure perfection.

Highly recommended on all measures!!

Steven Y.

We have been customers of Benedetto Heating & AC for many years and have found that they do great work. Joe has personally gone above and beyond in servicing our AC in the attic on a hot summer day/evening. Amazing service. Clayton just serviced our furnace and was careful to explain the job beforehand and review it afterward. He was polite and courteous. He has worked on our system before and has always been top notch.

John F.

Had a baseboard pipe leak in room over garage due to cold weather and bad thermostat.
Called on Monday before New Year’s and they got to me on Thursday early even though I said it was not critical
Found the leaks and gave me quote on the spot
Came back and fully repaired on Friday!
Cost was equal to quote
Also pointed out several other issues but was honest and said they could be fixed later
Two great employees worked on the job and Joe the owner also came by to check
Excellent, fast, honest service. Will be switching to them for annual maintenance.
Highly recommended

Chris B.

We have been using Benedetto for years, and highly recommend.
Knowledgeable, timely and professional.
Recently, we called on a Monday and they were promptly on-site the next morning for general service of our heating.
Clay and his colleague had familiarity with our account, did quality work and explained things in detail but in a way that was very understandable.

christine B.

We have been with Joe for many years. We appreciate his integrity, professionalism and honesty. the work ethics he has is visible in all his employees, from the "put you at ease" ladies who answer the phones to the polite guys that show up to work on the system. We have never doubted his opinion. Joe is what we call "old school" meaning he speaks the truth and is dependable. Over the years as Benedetto heating and cooling has grown, he and his team have remained down to earth, he is a good teacher and it shows in his team members. If you have a heating or cooling problem or question, Benedetto H/C is the team you want. Al & Christine Bond.

Thomas M.

Joe Benedetto and his team have serviced my complex HVAC system for the past 17 years. All of their technicians are well trained, certified and personable.

Clayton, was part of the team that installed my new, on demand propane boiler. He has been my primary technician this year, and I couldn't be happier. He treats my system as though it were his own.

Cathy H.

Benedetto Heating and AC installed my central AC system several years ago. Joe provided excellent guidance. Today, Clay performed routine maintenance on my furnace. He arrived on time, explained in language I could understand what he would be doing, and pricing. He was respectful of me and my home. I really appreciate that kind of service.

Thelma

What a great experience we had with Benedetto! Our compressor and air handler unit needed to be replaced so we called Joe. He came out and did all the specs, ran the numbers, and made sure we were going to get what we wanted.

The crew was very professional, neat, and tidy. They patiently explained what they were doing and were sure to communicate any questions or concerns. When we needed to have a new wire for one of the thermostats, they called the electrician, and we were able to schedule an appointment the next day. When we asked to have the fan speed adjusted, it was no problem. Judy in the office was always helpful and courteous. We’re glad we had Benedetto do our project before the hot summer months!