Big Apple Automotive - Victorville, California

Tyler Wilkins

Big Apple knows what they are doing, Justin and Ivan helped me diagnose and solve and issue I was having a problem with. They are very helpful and good people they want to get you in and out. Will definitely be back for future issues. It’s hard trying to find honest and good mechanics if that’s your worry Big Apple is the way to go.

Sheila Zea

Big Apple Automotive in Victorville, CA, is a standout choice for commercial fleet maintenance and repair services. Located conveniently on Hesperia Road, this shop offers a professional and welcoming environment that caters to both individual and fleet customers.

Clean and Professional Facility
The shop maintains a high standard of cleanliness and organization, which immediately instills confidence in their professionalism. From the waiting area to the service bays, everything is well-kept and orderly, reflecting their commitment to quality and attention to detail.

Friendly and Knowledgeable Staff
The staff at Big Apple Automotive are exceptionally friendly and approachable. They take the time to explain the necessary repairs or maintenance in a clear and informative manner, ensuring customers feel involved in the process. For fleet accounts, this level of communication is invaluable as it helps businesses stay informed about the condition of their vehicles.

Efficient and Reliable Service
Big Apple Automotive is known for its efficiency. Whether it's routine maintenance or more complex repairs, they work diligently to get vehicles back on the road as quickly as possible without compromising on quality. Their ability to source parts quickly and complete repairs in a timely manner is particularly beneficial for commercial fleet accounts that rely on minimizing downtime.

Transparent Pricing
The shop provides transparent estimates before starting any work, which is especially important for businesses managing multiple vehicles. Their pricing is competitive, offering good value for the high-quality service they deliver.

Overall Experience
In summary, Big Apple Automotive in Victorville offers a top-notch experience for commercial fleet accounts. Their clean facility, friendly staff, efficient service, and transparent pricing make them a trusted partner for businesses in need of reliable automotive care.

Jyvonne Love-McKinley

AAA recommended this place for us to get our car smogged. They took 15 minutes and we were out. Twila and Jason were very accommodating.

Rochelle Torres

I needed a smog test so I called this location because it wasn't too far from home and right off the bat customer service over the phone was great. She told me about their promotion and she got me in that day. Service was excellent with Justin and I was out of there within 30 minutes. Highly recommend. I'll be back for future services. Thx guys!!

Opie Alexander

I've been going here for over 5 years now. They have great customer service, are AAA approved ( which means all parts have a 2 year or 24,000 mile warranty!) and above all, they are HONEST! They'll tell you whats wrong with your vehicle, what needs to be fixed now and issues that should be addressed later. They send you all that information via a text complete with pictures of the part ON YOUR CAR , not some random manufacturer picture. It's an awesome new tool they have that leaves no question as to what they are talking about! No pressure and no bull! I highly recommend this place.

Update: Still the only place I'll go in the High Desert. Recently had to have my master cylinder replaced, and it was done in record time. The staff are always happy and helpful, and Twila and Justin are very knowledgeable and will always help you to get the best deal.

Bianca

Excellent!!! And I mean Excellent customer service from both Justin and Twila. They were so attentive to my needs and concerns with my vehicle, it really made me feel like I mattered and was a part of the team. And because of the top-notch quality of service I received, I know my vehicle was in the best hands!!
Give these guys a raise. They deserve it.

Brian

Came in to install new tires. Twila assisted me and she was very welcoming and knowledgeable. The waiting area and shop are very clean as well. Thank you for your professionalism.

Andrea

My friend and I went for a Smog check. Justin & staff were friendly and courteous. We were offered coffee & Donuts which was a nice touch and they were very good. The smog check was completed promptly. The wait was not long nor did it feel long due to the fact that we were enjoying donuts & coffee.
Thank you!