Bill's Landscaping LLC - Enfield, Connecticut

Matt

Do not higher Bills for anything….Disaster from the start.. Highered Bills to level a simple 20 foot circle so I could install a pool myself. They told me it would be an easy job. The day they came out I walked with them just to verify where I wanted the circle leveled. They went ahead and dug out a 31 foot crescent shape and into my slope… How is a 31 foot crescent shape close to 20 feet that was in the contract and why dig into my slope? They could have moved 3 feet back and not dig into my slope. Makes no sense. Guess they don’t read the contract before they start doing anything or talk it over… I contacted them back and they came back to fill in, seed the area they over excavated and create a 20 foot circle… Problem was the circle they created had mounds and was not level… Contacted them back once again… They came out a third time tossed some dirt down and said it was level. I even asked the crew before they left if it was level and they said yes… My wife and I installed the pool and guess what… It’s off level by almost a half a foot on one side… All they did was eye ball it (contract said level, not eye ball it). They used no leveling equipment…. I sent an email directly to the owner with are dissatisfaction… He called and wanted to come take a look at the job. I promptly called back and left a voicemail but never received a call back. However they continue to send past due bills in the mail… You don’t get paid for a job that nothing was done correctly…I have called and emailed them now multiple times over the past few months with no response. In the fall my wife and I will need to take the pool down and have someone come out to level the ground correctly… I have since talked to neighbors and coworkers about Bills. Wish I had before I hired them as everyone I have talked to that has used Bills has their own horror story (issue with tree removal and lawn mowing)… I wasn’t going to write this review but since they keep sending past due bills in the mail and not responding to my calls and emails I had to warn anyone thinking of using Bills.

Brandon H.

Do not suggest booking, they book city jobs employees cleaning parks blew dirt and rocks directly at my car and when i emailed and called the company I still have not received any response and forced to take to small claims court

Craig B.

Highly recommend bills landscaping for all outdoor needs. Mow crew is very respectful, knowledgeable and always goes above and beyond. High quality work for reasonable price. Their install is also high in quality. I used to live in enfield ct, I now live in southern Ct. I can tell everyone, nobody down here does things like bills landscaping. Bills landscaping cares about their customers.

Pam P.

Patrick of Bill’s Landscaping came out to do the initial quote for tree removal on my property. He promptly returned my call, showed up when promised and didn’t waste time with any high pressure sales pitches. He was very pleasant, accommodating, professional and beat other competitors prices by a significant amount! Patrick followed up immediately with a written quote via email, he answered my questions promptly and oversaw the entire process from start to finish. I was pleasantly surprised to receive a phone call from him informing me they could start my job earlier than expected.

The team arrived early, ready to work. Brandon and Noah were extremely professional, knowledgeable, courteous and kind. Both worked diligently to cut down and remove 3 trees, trim down the height of several arborvitae trees, and clean up my yard in extremely hot temperatures without taking more than a twenty minute break all day! They stayed late to try and complete the job in one day, however, weather and wet grounds prevented them from finishing up. There was a small issue with my yard, all three men were overly accommodating and caring about getting it fixed immediately. They went above and beyond, did exceptional work in a timely manor and resolved any unforeseen issues quickly.

Patrick, Brandon and Noah actually care about their customers. That’s a rare, great quality to find in today’s world!!! I would highly recommend Bill’s Landscaping to anyone that is looking for quality, fair prices, professionalism, excellent customer service and complete satisfaction. Amazing!

Marc H.

Update: Winter 2023
I had to revise my rating because what I thought was a good solution/fix turned out to be pure lip service. They do not have skilled people who actually follow through with what they say they are going to do. In fact, in trying to repair what they did, they made the situation worse. For example, they had an unqualified worker trying to trim antique blue stone that they completely ruined. Furthermore, their "professional gardener" planted plants and shrubs that cannot tolerate much water in a water rich area. The all need to be uprooted and replaced by an actual professional gardener. I now have to spend substantial more to correctly fix their continued errors.

DO NOT USE this company!

Update: Spring 2023. This is a good company. They made good on their pledge to make things right. They totally truly have. Things are not perfect, but are actively fix what they can. In fact, I will likely continue to use them for a new project because of their customer service. They are competitive with other companies, but the difference lies in the follow through and aftercare. Now, I still won't use them to mow my property, but design, build and gardening/tree work absolutely.

Update: one of the supervisors came out and saw the damage and was very understanding and apologetic. They will try to make right by us with seeding and soil in the late summer. Will update once there is follow through.

The sales associates are super friendly and prompt. They were very communicative. That’s were the good things stop. We had hired Bill’s to do our yard maintenance. We had just moved in and had a beautiful lawn. Despite our requests for less frequent mowing, they continued to come weekly and occasionally less than a full week. They cut the grass well below 3” during the heat wave and cut into the ground with their blades in multiple areas. The lawn looks like we had a rally car race on it. Plus when asked to address our concerns, nothing. Silence. If you are a lawn maintenance company and you can’t cut grass properly, why do you even exist? Save your money and your lawn. Look elsewhere.

Matthew S.

If you want a professional company with quality communication that values their customers, both current and potential, then STEER CLEAR of Bill’s Landscaping. We hired this company in April to remove 10 trees and grind 6 stumps. Given a 6-8 week timeline, with a latest start date of the last week of June for the work to be completed, we thought we were put on a schedule. The company did not communicate with us regarding when we would be scheduled. They often did not respond to phone calls or messages. And changed our date of tree removal 3 times, with the last being the final straw for us. It is July, and our trees still stand.
We had other tree companies come out on those initial April days, and only went with Bill’s because we thought we were picking a quality company whose trucks we had seen in our neighborhood, on our own street even. When you read the other negative reviews on these pages, it is often thought that “oh that’s just one bad experience” they’re probably not always like that. And I thought the same, until of course these negative experiences became my own, and 2 months of my time was utterly disregarded and my value as a paying customer was negligible. Quite clearly they live up to their negative reviews. Do not allow your time wasted, or value to be pushed aside by Bill’s Landscaping.

Terry C.

Exceptional service....Just days before the 4th of July Holiday Weekend, I had a tree fall in my driveway blocking in all my vehicles. I called Bill looking for help. Bill came out that evening and gave me a very reasonable quote to remove the tree. Within 18 hours, Bill's crew was on-site as promised. The crew was highly skilled, professional and even offered additional recommendations for tree maintenance. I was so impressed that I am looking to hire Bill's team to come back for additional "planned" tree cleanup and removal. Thanks Bill and crew!

Shannon

Needed my side and backyard leveled after an old retaining wall fell. They came within the week and leveled it and also did an amazing job removing 6 feet more back so I can get a truck in my backyard if needed. Didn't chew up the yard with equipment. All around a pleasant experience. Will be calling them back for landscaping and tree stuff. They are my go to people for now on.