BJ's Restaurant & Brewhouse - Laguna Hills, California

Shreepal S.

We had a great experience at BJ’s Restaurant. The food was very good—flavorful, well-prepared, and served fresh. The ambiance was also nice, with a comfortable and welcoming atmosphere that made the meal even more enjoyable. Overall, a solid spot for both casual dining and a relaxed evening out. I’ll definitely be back.

Sean B.

I hate that I have to leave this review because I really love BJ’s; they have good food, decent pricing and all else. All of that being said, the service is subpar at best.
I work in the restaurant construction industry, not only that, but was a project manager directly for building BJs across the country. I have been there at the end of construction, present for their training of the new crews at dozens of locations and heard it hammered into all the new hires about the seven steps of service. New hires would not even be allowed to pass the first round of cuts if they didn’t get every single question right on their initial training tests.
Oh, how they have fallen.
“No auctioning off of food”. This went from a standard step of training of “what not to do” to something that happens every-time I eat at BJs. On my visit last week, there was a salad that was ordered by a child in our party and no one remembered he had ordered it. The child was in the restroom when the salad came, so when it was being auctioned off “Caesar salad? Caesar salad?” and no one knew whose it was, so we sent it back. If the food runner was following protocol and knew what seat position had ordered it, then it would have been a non-issue.
Salad came 3 bites before our entrees. 4 sets of apps came out 15-20 mins prior, but no salad. Once the salad came, it was either eat it or a warm entree; not both.
Pre-bussing….argh this is my biggest pet peeve. We ate dinner with plates upon plates, upon plates piled up in the middle of the table just to make room for our dinner plates. Not one plate was pre-bused of all we had and for the 20 minutes after our food was dropped off, no one returned to our table. No checking on the food. No asking if we needed refills, no asking if we wanted to put our desert order in. Nothing.
Eventually we went to the front, asked for the manager and she was helpful to get things going. They got the piles of plates bussed and put our desert order in. She was responsive and helped make the best of a bad situation, but sadly the tone of the night had already been set.
I wish I could say this was the first time, but it wasn’t. The level of service has really dwindled to the point of where I just expect my salad and appetizer plate to be on my table until after the check has been paid. Even with 2 people eating, the food will be auctioned and the 7 steps of service is something no current server even has a concept of.
I’ll still go here, but I now just temper my expectations to be realistic for what I know I’ll get. I’ll likely enjoy the food but not to expect more than the service you’d figure to receive from a Barstow truck stop at 3:30am.

Scott K.

Great experience during a slow part of the day (around 3:00 pm). Server was super nice, fast and attentive, and the $13 meal deal is definitely worth it.

Mike M.

Incredible experience. Our server Sam is the best we’ve experienced in 15 years. Very attentive, pleasant and on top of his game. He made our Mother’s Day celebration. Special! Food was timely and service was a 12 on a scale if 1-10. He’s got management written all over him.

Daryl Y.

Love this place for birthdays. This place is popular for weekend dinners and there is usually a wait. Sitting at the bar area, they do have bar specials that are really good deals. Beware of special days like graduation night or holidays cause they get extremely busy. My daughter loves the Tri tip, my wife the ribs. I love the double bone in pork chop. Enjoy.

Irene D.

We stopped @ BJ's for a quick bite. We ordered the avocado egg roll and the 10 pieces bone-in chicken wings. They're both savory and great appetizers. The wings had a little kick, but not too much. The avocado egg roll was crunchy and freshly made.

The staff at the front were very courteous and friendly. Someone opened the door for my mom, and we appreciate that a lot. On the other hand, I can’t say the same thing to our waiter. Yes, he did everything ok, but it is the little things that separate an exceptional customer service vs. just an ok service. He brought 1 to-go box for 2 different dishes. Yes, I could have jammed everything into one box, but I'll be mixing the flavors. I didn’t want to ask him for a plastic bag, so I took the liberty to go to the front and asked a staff member instead.

L. R.

This place is always crowded but we prefer to sit in the bar which is never a long wait for a seat. We ordered and enjoy the drinks here. This time decided to get the lemon pepper wings and a side salad which tasted great. Our waitress was kind enough to split our check accordingly and was attentive. The only thing that was an issue was not getting all our food items delivered together since some were left waiting while some had food. They do have happy hour items but we didn’t order off that menu.

Roger

We went to this BJ’s restaurant today (03/08/2025) at 11:00am for lunch. My wife and I couldn’t fine a Clean table inside the entire establishment. They just opened and a patron would expect a clean place to eat. I went to the outside patio area, and again every table was filthy. I saw a young female moving chairs and tables around. I asked for the Manager and she replied, “I am the Manager”. I asked why her restaurant was so filthy as we couldn’t fine a clean table inside or out. She said she would get an employee and continued to shuffle the chairs and tables around. I replied, “What kind of Manager are you, whereas you have a filthy restaurant”. She completely ignorer me.
Initially our server, Sam, was great, but as more customers arrived his customer service was less than perfect. My wife ordered the soup and salad (all you can eat). Sam never returned to our table and my wife got just one serving.
We are frequent customers of the BJ’s in the City of Orange, which has much better service.