Custom Colonial Painting - Painting Contractor - Durham, Connecticut

Michael B.

I had an excellent experience with Custom Colonial Painting, and I can't say enough good things about AJ and his team! We were in a bit of a time crunch to get our house painted before moving in, and AJ was incredibly accommodating and efficient. He helped us choose the perfect color scheme, providing valuable advice that truly brought our vision to life. The quality of the work was outstanding, and everything was completed on time as promised. On top of all that, the pricing was very fair, especially considering the level of service and attention to detail we received. If you're looking for a reliable, professional, and friendly painting service, I highly recommend Custom Colonial Painting

Emma P.

Our project was in two phases – first the exterior of the main house in July 2022. The original paint was in poor shape and there was a fair amount of rotted wood to be replaced. The team did a great job, and the price was very reasonable. This summer Custom Colonial Painting painted the exterior of the renovated sunroom at the rear of our house. It matches perfectly and we have received many compliments on how both jobs turned out. If you are looking for a painting contractor we highly recommend this company.

Shawn K.

Custom Colonial Painting did an excellent job with preparing and painting our primary bedroom and bathroom. The three person crew spent about 4 days prepping the walls, removing the old wallpaper, and painting everything -- from the ceiling to the trim to the closet shelving.

We decided to go with Custom Colonial Painting after receiving a fair and reasonable estimate. The entire process was extremely smooth and quick. The crew's meticulous attention to detail and communication with me put my mind at ease. I highly recommend you trust your paint job to the good folks at Custom Colonial Painting.

Pictures are the "after." Before, the entire room was pink. Pink walls, pink trim, pink ceiling......CCP made the pink go away!

Charles S. F.

I recently had the pleasure of working with Costume Colonial Painting for a house painting project, and I couldn’t be more satisfied with the results. From start to finish, the experience was seamless, professional, and exceeded my expectations. Their quality of work is outstanding!

Matt N.

We just had our second job done by AJ’s crew this year. His guys are hard working, neat, and great painters. I’d recommend.

Joel

We hired Custom Colonial to paint several walls of our house that had been weathered.

After being hired they sent a staff member (now ex-staff member) to color match to our house's existing color. He asked if we had any cans of exterior paint and was shown an existing can of paint in our shed that looked similar to the house color. We informed him that it had been purchased by someone who wasn't a painting professional and that it wasn't used on the house. Custom Colonial's rep told us it was almost certainly the same color and took the color code off of this can of paint to match. We agreed that this was OK as long as he double checked the color to a sample from the house itself and didn't rely solely on the can of paint as we didn't trust it. This was a huge mistake on our part.

Of course he only used the paint code on the can and lied about checking it to a paint sample from the house. Thanks to this Custom Colonial painted part of our house the wrong color and now it does not match the rest of our house!

The same rep repeatedly told us that the color matched perfectly while the painting was being done and immediately after the painting was finished, which gaslit us into believing that everything was fine in the immediate aftermath of the job.

It was only once the paint had fully dried and the season changed to winter that we realized that the color didn't match. It was the same shade as the house paint, but a notably warmer tone. This difference is hard to see when there are leaves on the trees and there is green grass next to the walls, but glaringly obvious in the winter months when the house is no longer under foliage. We've even had another painting company spot it from down the street and mention it to us!

I called the owner of Custom Colonial about this issue once we realized how bad it was and also brought up some areas of peeling paint that were failing several months after the job. This was my second mistake.

He complained to me about his ex-employee who had supervised the work (who he claimed was no longer in the country), claimed that it was a "he-said, she-said situation" that was unresolvable, blamed us for the lack of matching color because we agreed to let his employee match to the codes on the can of paint in the first place (it was indeed my mistake to trust that his employee would actually double check and was competent to color match paint) and then complained that the thousands of dollars we had paid Custom Colonial for the work based on the quote they provided to us had been too small of a job to have been worth his time in the first place.

He eventually agreed to come out to look at the house but never did and has since stopped returning calls.

As far as positives, they did at least do the work they were paid for and were reasonably professional when they were on site. I feel like as bad as this situation was the painting itself was fine if not great and a we could have resolved it by painting a couple hundred square feet of our house to match the new color so the color mismatch issue is less noticable. Unfortunately we never got to the part where the customer was satisfied.

From my perspective Custom Colonial did a poor job of matching the color (and a mediocre job of scraping and sanding based on what other painting companies we have consulted with have told us).

I feel like it was sloppy work that was badly supervised and the owner refused to take responsibility for what seems like a troublesome ex-employee. Perhaps the rest of their work is up to a much higher standard but they should still own their work better than this and have better supervision in the future.

Update: The owner highlights my issue in the way that they responded. CC bid and took the job so it's a it bit late to give a PSA about not doing it now. Custom Colonial bought the paint. Our only instruction to them was to match the house and they claimed to have done so during and immediately after the work. The owner can't say much about the color as he never bothered coming out to look at the work.

Kristine C.

Overall, an excellent experience with Custom Colonial Painting. The owner, AJ, was responsive, straightforward and thorough. The job was completed promptly and the quality of the work was great. Smooth process from start to finish. Highly recommend!

Faedra F.

We recently had AJ and his team over for a few rooms. Great people, very informative, room was left better than before they started, and the walls look great! Highly recommend AJ to anyone who asks. 5/5!