Digital Federal Credit Union - Waltham, Massachusetts

Name: Digital Federal Credit Union
Address: 130 Lexington St, Waltham, MA 02452, Waltham, Massachusetts, 02452
Telephone: (800) 328-8797
Rating: 3.2

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 130 Lexington St, Waltham, MA 02452.
Phone: 8003288797.
Website: dcu.org
Specialties: Federal credit union, Credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 126 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of Digital Federal Credit Union

Digital Federal Credit Union 130 Lexington St, Waltham, MA 02452

☎️8003288797

⏰ Open Hours of Digital Federal Credit Union

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–7 PM
Friday: 9 AM–7 PM
Saturday: 9 AM–3 PM
Sunday: Closed

Introduction to Digital Federal Credit Union

Digital Federal Credit Union (DCU) is a federally chartered financial institution based in Waltham, Massachusetts. Established in 1973, DCU has grown to become one of the largest credit unions in the United States, serving more than 1.5 million members with a diverse range of financial services and products.

Main Services Offered by DCU

Insurance
Investments
Branches & ATMs
Borrow (Loans)
Support
Services
Membership
Free Checking
HSA Checking
Visa® Debit Card
Greenlight Debit Card
Primary Savings
Advantage Savings
Smart Savings
Money Market Savings

DCU offers a comprehensive array of financial services to cater to the diverse needs of its members. These services include insurance, investments, and a range of savings and checking accounts, among others. DCU also provides loan options such as auto loans, personal loans, and mortgages.

Location and Access

DCU has its headquarters at 130 Lexington St, Waltham, MA 02452. The location is conveniently situated near several transportation options and amenities. The nearest public transportation is the MBTA commuter rail, which is approximately 0.7 miles away from the DCU headquarters. Additionally, there is a wheelchair-accessible entrance and a wheelchair-accessible parking lot at the location.

Featured Characteristics of Digital Federal Credit Union

DCU has several unique features that set it apart from other financial institutions. Some of these characteristics include:

Membership-driven: DCU is a member-owned financial cooperative, which means that its primary focus is on serving its members' financial needs. Members have a say in the direction and policies of the credit union.

Highly rated: With an average rating of 3.2/5 on Google My Business, DCU has received positive reviews from its members, praising the convenience of its services, the ease of use of its mobile app, and the helpfulness of its staff.

Strong commitment to security: DCU takes the security of its members' financial information very seriously. The credit union uses advanced security measures to protect its members' data and offers two-factor authentication for added security.

Practical Information

To contact DCU, you can call the credit union at (800) 328-8797 or visit their website at dcu.org. DCU has several branches and ATMs throughout Massachusetts, making it easy for members to access their financial services in-person.

Positive Aspects from Reviews

One of the key positive aspects mentioned in DCU reviews is the convenience of the credit union's online and mobile banking services. Members appreciate the ease of use and the ability to manage their finances on-the-go. Additionally, members praise the helpfulness and knowledgeable staff at DCU, who are always available to assist with any questions or concerns.

In conclusion, Digital Federal Credit Union is a member-owned financial institution that has been serving its members since 1973. With a diverse range of services and a commitment to providing excellent customer service, DCU has earned a reputation as a trusted and reliable financial institution. Whether you are looking for a savings account, a checking account, or a loan, DCU is equipped to meet your financial needs.

For more information, contact DCU at (800) 328-8797 or visit their website at dcu.org.

👍 Reviews of Digital Federal Credit Union

Digital Federal Credit Union - Waltham, Massachusetts

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.