Craig Y.
1/5
We purchased our home in Sept 2018. We were so excited to have a new home without any old home issues. Well, surprise! We bought from D.R. Horton. When we were in the build process, we noticed immediately that they didn't measure correctly on the coffered ceiling in the dining room. We notified the sales team, who assured us they would have the builders fix it. Unfortunately we trusted this until we did our first walkthrough and found it hadn't been fixed and had been built around. When we mentioned this to the person doing the walkthrough he said "that's how they all are". Given that we could walk into several similar models, including the model home we replied that that was not the case. He said he'd look into it. Final walkthrough, same thing.
Also, during the build, we saw the workers using a large heavy cutting saw on top of the granite countertop to cut trim in the house. On the next walkthrough we saw that they had actually cut into the granite with the saw, leaving behind several deep grooves. When they fixed it they cracked a different part of the granite near the sink. Their resolution was to "repair" it, which led to a 2nd crack which they refused to fix, because we agreed the original granite was fixed on their sheet, so they didn't have to fix anything additional, though the additional was caused by the "repair".
We had our inspection which found many issues, such as lack of roof flashing, holes in roof tiles, and vents that half vented back into the house vs. outside. When they "fixed" these we decided to have our inspector back out to verify, since we were developing trust issues with D.R. Horton. The inspector found that they moved a vent cover plate without moving the actual pipe connected to it, they just poured tar over the missing chunks of tile (fix would have lasted no time). We then contacted them about all of the above issues, plus the fact that they covered up repairs vs actually doing them. They refused to consider paying for my 2nd inspection which proved they hadnt done what they said they had. The did come back and reshingle the roof almost completely, but still havent fixed anything else I have mentioned 26 months later. All of this was reported prior to closing or within a week of closing. I wish this was where it ended.
On our 11-month inspection, which happened in the 13th month, we noted the above issues, plus door frames leaking water into the house, warped doors, missing mortar outside, siding warping away from the house, roof trim boards warping and cracking, amongst other items. Many of these items are still not addressed. We have submitted dozens of warranties, called the warranty department, sent volumes of unanswered emails, and when they do respond and replace something they dont finish. For example the back door was leaking into the interior drywall. It turned black. They assured us there couldnt be any mold growing in that area (even though it had gone on for months. Their resolution was to paint over the black marks and caulk above the door outside. The root cause was the door frame beam that had warped, which they replaced 10 months later with untreated wood, which has now completely molded because they havent had a painter to come back over to paint and caulk it. Therefore more water is likely coming in due to the gap. We also have a board on the back of the house that hasnt been painted many months after the replacement.
We are not alone in this neighborhood with these problems. A quick drive around will show anyone massive amounts of peeling paint on roof trims as well in a neighborhood that is about 2 years old. Buyer beware!
They never answer emails, when they answer warranties, they say someone will contact us which doesnt happen. We are 26 months in with issues still from pre-closure. Even if you account for COVID work freezes, 20 months... Inexcusable.
