Dzen Ice Cream - Ellington, Connecticut

Dzen Ice Cream, located at 187 Windsorville Rd, Ellington, CT 06029, United States, is a renowned ice cream shop that has been delighting customers with its delectable treats and exceptional service. The establishment specializes in offering a wide variety of high-quality ice cream flavors, making it a go-to destination for ice cream enthusiasts.

One of the key features of Dzen Ice Cream is its commitment to providing a comfortable and accessible environment for all customers. The shop offers wheelchair-accessible parking and entrance, ensuring that individuals with limited mobility can easily access their delicious offerings. Additionally, the establishment caters to those seeking a quick visit or solo dining experience, making it an ideal spot for a casual and satisfying treat.

The ice cream shop also offers convenient options for those on the go, providing takeaway and delivery services. For those in need of a caffeine boost, Dzen Ice Cream offers a selection of coffee beverages to complement their ice cream treats. Furthermore, the shop provides same-day delivery, allowing customers to enjoy their favorite flavors without even leaving their homes.

With a strong focus on customer satisfaction, Dzen Ice Cream has garnered a impressive reputation. The establishment has received an average rating of 4.6/5 based on 96 reviews on Google My Business, a testament to the quality and taste of their products. Customers frequently praise the shop's friendly staff, extensive flavor selection, and overall excellent experience.

👍 Reviews of Dzen Ice Cream

Nicola C. P.

1/5

Disappointing and Discriminatory Experience
10/22/2024
It was such nice weather, so I decided to walk to get ice cream with a friend, my two ( 7 and 6 year old) grandsons and their friend, expecting a fun family outing. Unfortunately, what we encountered was far from that! The two young ladies at the window were very friendly and kind. We bought 4 ice cream in cones and a sundae. Then the kids wanted pumpkins, so we went into the other section, and there was an older white lady with short white hair. She was serving a young lady and her son and was smiling and very nice to her, so I felt at ease, but that was short-lived.
The kids grabbed three pumpkins and put them on the counter. One of my grandsons said hello, and she ignored him.. I overlooked it as she didn't hear him. Then I asked her a question about carving pumpkins because they were so excited, but she continued to ignore me.. it was clear we were being treated differently from other customers, but I tried to remain calm and kind despite the cold and dismissive service.
I then told her we were walking so please give us double bags. She refused, saying the pumpkin wouldn't fall through. Of course, we didn't leave the parking lot before my grandson dropped his ice cream, trying to catch the pumpkin that fell through the bag.
We went back inside and I asked her if we could get another bag and explained what happened, she asked what does that have to do with anything, she had already given us bags. At that point, I told her I would pay for the bags, and she just stood there staring at us.
My 7 year old grandson, confused by the treatment, asked in front of the lady, "Grandma, what did we do?" Hearing those words from him was heartbreaking. I felt deeply hurt because no matter how polite I tried to be, the woman's behavior only worsened. She ignored us while being warm and accommodating to others.
No one, especially a child, should have to experience something like this. I could only think that this is a racist behavior because the only difference between us and the other customers was our skin color. Racism has no place in any setting, especially in customer service. I hope the management takes this seriously and addresses this behavior with this woman to ensure ALL customer is treated with the dignity and respect they deserve. Especially after spending $40 there... she did this with such ease. She most likely did this before without any consequences, or maybe no one ever reported her.. this type of behavior is just wrong...
Sadly, we will not be returning, and I will make sure none of my family or friends go to that place! No one deserves to be treated that way.. now my grand babies had their first experience of racism..smh

Miz F.

4/5

Standard soft serve ice cream stand backed up onto a farmstand. Employees were very friendly and understanding, compliments all around on staffing. Plenty of parking and easy to find. The ice cream itself was good, but is only soft serve dairy choices (no hard scoops) and they have zero cold treats for dairy-free folks, not even actual fruit or Popsicles. Basically no seating so pull down the tailgate!

Sujy E.

5/5

With 24 flavors of soft serve i
Was a bit skeptic on the quality but the peanut butter soft serve was delish. They use real peanut butter in their ice cream. Coming back!

Dennis M.

5/5

Great local ice cream stand. Lots of different flavors mixed in to your liking. It's attached to a great farm stand and greenhouse for any other purchases you might be interested in. Several picnic tables available to sit and enjoy your ice cream.

Jonathan T.

5/5

Phenomenal little local over cream stand and garden store. With over 40 flavors of soft serve, you'll have your pick of options. The attached store has everything from local produce to plants and flowers (including the longest listing mums I've ever purchased!).

Latisha K.

3/5

The banana ice cream was delicious, surprisingly. The vanilla cone was creamy. Could have had a little more vanilla taste as it was more a milky taste. Again the ice cream was very very creamy.
The service was quick although there was a long line. They accept cash or credit.
The area is super clean. There could be a great mess, however that's not the case. There are tables to enjoy your snack as well.

Don P.

5/5

So many different flavors to choose from, and their customer service was top notch! Their soft serve was what I tried, and it was super good! Would definitely check the hours before you stop in, as they do change with the season. I will totally be back.

Eric M.

5/5

Amazing ice cream every time. I created my own sundae whenever I go now called "raspberry Truffle" which is a sundae of raspberry ice cream with hot fudge and chocolate chips! Tastes just like a Truffle 🙂