ManufactureHub

E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States
☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

  • Monday: 7 am–7 pm
  • Tuesday: 7 am–7 pm
  • Wednesday: 7 am–7 pm
  • Thursday: 7 am–7 pm
  • Friday: 7 am–7 pm
  • Saturday: 8 am–2 pm
  • Sunday: Closed

Introduction

The E-ZPass Customer Service Center, situated at 375 NJ-21, Newark, NJ 07114, United States, is a vital hub for New Jersey E-ZPass users seeking assistance with their accounts, transponders, and billing. This state government office is dedicated to providing efficient, in-person support to ensure smooth and hassle-free travel for its customers.

Main Services

  • Account Management: Customers can create new E-ZPass accounts, update existing ones, and manage their profiles.
  • Transponder Assistance: Staff is available to help with transponder installation, replacement, and troubleshooting. They also provide information on different transponder types.
  • Billing and Payments: Customers can pay outstanding balances, update payment methods, and inquire about billing-related issues.
  • Violation and Toll Processing: The center assists with processing toll violations and helps resolve any discrepancies in statements.
  • General Information: Staff provides information on E-ZPass programs, rates, and other relevant services.

Location and Access

The E-ZPass Customer Service Center is located in Newark, New Jersey, adjacent to the Garden State Parkway and Interstate 78, offering easy access for customers. It is situated in the Central Ward neighborhood, near the following landmarks:

  • New Jersey Institute of Technology (NJIT)
  • Broad Street Station
  • Newark Penn Station

Public transportation options include NJ Transit buses and trains, as well as the Newark Light Rail. On-site parking is available for customers, with dedicated spaces for individuals with disabilities.

Featured Characteristics

  • Wheelchair Accessibility: The center is wheelchair-accessible, featuring a designated parking area and an accessible entrance.
  • On-Site Services: Customers can access various services under one roof, reducing the need for multiple trips.
  • Toilet Facilities: Restrooms are available for customer use.

Practical Information

  • Operating Hours: The center is typically open from 8:00 AM to 5:00 PM, Monday through Friday. It is recommended to check the official website for any updates or changes in the operating schedule.
  • Contact Information:

Positive Aspects Mentioned in Reviews

Analyzing the 2428 reviews on Google My Business, several positive aspects can be highlighted:

  • Knowledgeable Staff: Many customers praise the helpfulness and patience of the employees, who are often credited with resolving complex issues efficiently.
  • Clean Facility: Some customers appreciate the cleanliness and well-maintained appearance of the center.
  • Convenient Location: A few customers mention the center's easy access from major highways and public transportation options.

While the average rating is 1.6/5, it is essential to consider the positive aspects mentioned by customers and the fact that experiences may vary. The center's staff seems dedicated to assisting customers, and addressing the noted issues can help improve the overall customer experience.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey
rahul D.
4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

E-ZPass Customer Service Center - Newark, New Jersey
Erick G.
5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

E-ZPass Customer Service Center - Newark, New Jersey
Stanley O.
1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

E-ZPass Customer Service Center - Newark, New Jersey
Haroon C.
1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

E-ZPass Customer Service Center - Newark, New Jersey
Paulette R.
5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

E-ZPass Customer Service Center - Newark, New Jersey
Avraham R.
1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

E-ZPass Customer Service Center - Newark, New Jersey
L J.
1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

E-ZPass Customer Service Center - Newark, New Jersey
Shadman A.
1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.

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