Falvey's Motors Chrysler Dodge Jeep Ram - Norwich, Connecticut

Lori S.

Recently went to Falvey's to browse SUVs and I was greeted by a salesman named George. He was extremely professional, polite, courteous, and overall just great to deal with. He had all the answers to my questions and was very knowledgeable. I was in the market for an SUV, preferably V6 as these are getting harder to come by. I was not in any way pressured by George or the finance dept and that made the experience all the more enjoyable. We decided on a 2025 Grand Cherokee Limited and pricing was very reasonable. Having purchased over 12 new cars, This was probably one of the easiest purchases ever.Highly recommend George, the salesman and this dealership.

Chandler M.

From the moment I called about a car to finalizing the purchase at the inspection station in another state, everyone went above and beyond. At every other dealership I've visited, I felt passed between departments, creating a fragmented experience. Here, the experience was completely different. Everyone was involved from start to finish, whether checking in at our desk, tackling paperwork as a team, or simply chatting. Although I was unfamiliar with the contracts, Nic and Mario patiently answered all my questions and never pressured me, even though we stayed past closing. Learning I relied on Uber for work, they went out of their way to provide a dealer plate and spent over an hour speaking with my insurance company so I could drive the car home that night.

The car has been fantastic over the past few months of ownership with zero issues, and the price was the lowest in the area, even with the extra features it came with. Since the purchase, Nic has contacted me several times to ensure my satisfaction and address any remaining details, maintaining the same professionalism he demonstrated from our initial contact.

Dealerships often have a poor reputation for customer service. Having experienced shady tactics myself, I know the lasting impact of being misled. Falvey's is a dealership that genuinely cares about your experience from the moment you pick up the phone, and that commitment appears to be ongoing.

J L.

WARNING TO ALL! Make sure when purchasing a used or new vehicle. All the manuals for that vehicle are there, and check all the fluids. Make sure they're all topped off. I had recently brought an SUV that came with no manuals for that vehicle. Which is important and crucial, but the scariest part and a life-threatening way. It came with no brake fluid at all. I was shocked, and you put my life and my son in danger. I will file a complain with Federal Trade Commission (FTC), State's Attorney General's Office, State's Department Of Commerce , Better Business Bureau (BBB) and The National Highway Traffic Safety Administration (NHTSA) for car safety issues and manufacturer recalls. It can be dangerous, and your brakes may not work properly. The fluid operates under high temperatures and high pressure, and without it, your car would not be able to stop when you push the brake pedal inside your vehicle. It will simply go to the floor without stopping, which will have catastrophic consequences. Thank you, Falvey's. I will order the manuals myself and go to O’Reilly Auto Parts first thing this morning to top off my brake fluid. Thank you, Jesus, for protecting me and my son. The devil is a liar. That my conscience told me to do further research and investigation. I forgive you all and hope the next customers get treated professionally, especially when it comes to safety. Number one priority!

Chad B.

Nik and Mario were amazing to work with. The entire Falvey’s experience was stress free, straight forward, and enjoyable. We looked at multiple options, took multiple test drives, the salesman pointed out pros and cons of each based on our specific needs, and there was no pressure to make a decision and rush through the process. We are very happy with our Grand Cherokee Limited X. Great customer service and overall experience. Thanks.

Paul L.

Purchased 2 vehicles at Falvey’s in the past two months! We have literally purchased dozens of vehicles from cars to trucks to fleet vehicles over the years at many dealerships but I must say my experience at Falveys was like no other. From Tristan’s warm welcome and accommodating assistance the second we stepped foot on the lot to Mario’s seasoned experience in the automotive world the two gave a multitude of options and the space to think about what we were considering and not pressured at all. These guys are your friends. I can not speak highly enough of the professionalism and how organized they were. What a clean outfit. The smoothest vehicle purchases we’ve ever made. Literally in and out. They go the distance. We traded in a vehicle on one of the purchases and I feel we were given a rock solid price. A huge Thankyou to Charlie in finance. Tristan in sales and all the steps he took for a smooth flawless transaction and especially Mario for making it all happen. Huge thanks to Falvey’s we will 100% be back!

Gabriela G.

This was the literally the best experience I have encountered ever at a dealership. Mario the sales manager and Nik the sales rep came up with a deal for me within 2 days of talking over the phone and literally went above and beyond for me. I was blown away with the Jeep they found me and in absolute shock. Words can’t describe how truly grateful I am for the both of them after taking a total loss on my previous car just a week ago & driving off the lot at Falveys a week later after my accident not only with a better car then what I had but a 2021 Jeep compass that is completely a better deal then what I received at my previous “buy here pay here experience.” I would 100% recommend anyone looking for a car and great deal to look no further than Falveys. Mario and Nik will hook you up and fast! Thank you guys again for your amazing service and for going above and beyond for your customers!

Lauren

Disappointed with purchasing a used car from Falveys. The backup camera wasn't working during our test drive and we were promised that it would be fixed before purchasing the vehicle. When we went to pickup the vehicle, it was working, and we were promised that it had been fixed by the mechanics, however it stopped working consistently the day after we got it home. I contacted them to ask if they would honor their promise to fix the camera, and was told that they don't fix anything on vehicles that isn't strictly safety related, and that they didn't have the ability to even fix it. I'm not sure why we were promised that it would be fixed, but they refused to take responsibility for the issue. Falveys unfortunately lives up to the standard of shady used car dealers, would not recommend, and will not be supporting them in the future.

Mike C.

I had such a fantastic experience buying a new jeep from Falvey's motors. They are in a completely different league from all the other dealers in Connecticut. I did a lot of homework before even choosing the Jeep I wanted and had a lot of offers in my pocket before I reached out to them. My sales guy Tristan was AWESOME. He managed to be both chill and attentive at the same time. He answered all our questions with zero pressure and when he wasn't available the next day, Mario stepped in seamlessly. Again, no pressure at all but just super helpful and friendly. I did my homework before buying this Jeep and I know I got a fantastic deal, but really I chose Falvey's because I just liked working with them the best. If you are in the market for a car or truck, even if its a drive, I'd totally recommend checking them out.