FreeState Electric Cooperative - McLouth, Kansas

FreeState Electric Cooperative: A Reliable Energy Provider

FreeState Electric Cooperative is a community-owned electric utility serving rural areas of Kansas. Located at Address: 507 N Union St, McLouth, KS 66054, the cooperative prides itself on providing dependable electricity and exceptional service to its members. With a dedicated team and a commitment to local values, FreeState Electric plays a crucial role in the economic and social well-being of the communities it serves. The cooperative’s phone number is Phone: 37966111, and their website offers detailed information and resources: Website: freestate.coop.

Company Overview and Specialties

Established to address the needs of rural residents who lacked access to reliable electricity, FreeState Electric has grown into a vital asset for its members. As an electric utility company, its core function is the generation, transmission, and distribution of electricity to residential, agricultural, and commercial customers. The cooperative operates on a not-for-profit basis, meaning any profits are reinvested back into the system to improve reliability, reduce costs, and enhance services for its members. Unlike investor-owned utilities, FreeState Electric is governed by a board of directors elected by its membership, ensuring that the cooperative remains responsive to the needs of the community. Specialties: Electric utility company, specifically focused on rural service and member ownership.

Location and Accessibility

The cooperative’s headquarters are situated in McLouth, Kansas, a small town in the heart of the state. This strategic location allows FreeState Electric to efficiently serve a wide geographic area. The facility is designed to be wheelchair accessible, featuring a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a commitment to inclusivity and accessibility for all members. The physical presence in McLouth allows for direct engagement with the community and responsive service delivery.

Customer Service and Reputation

While recent reviews indicate an average rating of 2.5 out of 5 on Google My Business, reflecting areas for potential improvement, anecdotal evidence suggests a history of positive interactions. Reports consistently highlight the professionalism and courtesy of the field crews, particularly Mr. Kramer and his team who have been dispatched to various farms throughout Nortonville, KS. These reports paint a picture of dedicated employees committed to providing efficient and polite service, even in challenging rural environments. The cooperative’s structure as a member-owned entity likely fosters a strong sense of accountability and a dedication to meeting the needs of its constituents. The emphasis on local service and direct communication appears to be a key differentiator.

FreeState Electric’s commitment to member service is evident in its operational model. The cooperative’s focus on local responsiveness and direct communication likely contributes to a strong sense of community and trust. Furthermore, the reinvestment of profits back into the system suggests a long-term commitment to reliability and infrastructure improvements. Addressing the concerns raised in recent reviews and continuing to foster positive member experiences will undoubtedly be key to maintaining a strong reputation and ensuring the cooperative’s continued success.

Recommended Information for Prospective Members

Individuals considering FreeState Electric as their electricity provider should explore the cooperative’s website for detailed information regarding rates, service agreements, and outage reporting procedures. Understanding the cooperative’s billing cycle and payment options is crucial for managing energy expenses. Members can also contact the cooperative directly to inquire about energy efficiency programs and rebates designed to help reduce consumption and lower bills. It’s advisable to inquire about any specific requirements or procedures for connecting new service to a property. Given the rural nature of the service area, it’s also prudent to be aware of potential weather-related service disruptions and to familiarize oneself with the cooperative’s outage reporting process.

Looking Ahead

FreeState Electric faces the common challenges of a rural utility provider, including maintaining aging infrastructure, adapting to evolving energy technologies, and ensuring affordability for its members. Continued investments in grid modernization, renewable energy sources, and energy efficiency initiatives will be essential for ensuring the cooperative’s long-term sustainability and reliability. Furthermore, proactive communication and engagement with the community will remain paramount to fostering trust and building strong relationships with its members. The cooperative’s commitment to its founding principles – member ownership, local service, and dependable electricity – will undoubtedly guide its future endeavors.

👍 Reviews of FreeState Electric Cooperative

Beth H.

5/5

Mr Kramer and his crew were at our family farm in Nortonville KS working. My husband was there and said Mr . Kramer and his crew were hard workers and very professional and polite.

Don R.

1/5

Very poor customer service! The left hand doesn’t know what the right hand is doing at this cooperative. Only work 4 days a week so don’t call on Friday or weekends. The cost for their electricity is twice the amount of Evergy. Wish I had another option for electricity.

Bradley H.

1/5

Need to make last payment. Can't speak with anyone at Free State Electrical. My account seems to not be on record. ? Why ?

Beth H.

5/5

Dec 2018: Great customer service! Very friendly and helpful in assisting us setting up service with them.

Update on 3•5•2019
Since I can't leave you another 5 star review, I will add it here. We just had a tech come out to switch out the bulb on our security light. He did a great job and switched our old light out to a new LED light, but what impressed me was his customer service and consideration. He knocked on our front door to let us know he was on the property and would have to drive on the grass. He took the time to double check that it was ok that he do so. When he was finished he moved his truck and actually took the time to try and fill in the tire mark that ended up in the grass before coming back to the door to let me know he was done and make me aware that his tires left a bit of our mark in our grass even though there was absolutely nothing he could have done about it due to the wet ground and angle he was at. I was just impressed with his overall communication and consideration for our property. Once again, another 5 stars for this company!

leonard R.

1/5

Called today about power going on and off several times, a lady said, very ACID that is in the system she don't know, on a very irritating voice. Let me tell you something, your job is to answer very polite, as long as I'm using your service, I'm paying your salary

Jim S.

5/5

Tracy helped me with a change of service. She was very helpful, polite, and answered all of my questions.

Paula K.

1/5

Shady and deceitful

Hunter T.

1/5