Groton Utilities - Groton, Connecticut

Groton Utilities: A Comprehensive Overview

Groton Utilities, located at 295 Meridian St, Groton, CT 06340, United States, is a prominent water and electric utility company that has been serving the Groton community for many years. With a strong commitment to providing reliable services to its customers, the company has earned a solid reputation in the area.

Specialties and Services

• Water utility company: Groton Utilities ensures a steady supply of clean and safe water to residents and businesses in the region.
• Electric utility company: The company is responsible for managing the power grid, ensuring a consistent and efficient electricity supply to the local population.

Accessibility and Payment Options

Groton Utilities understands the importance of accessibility and convenience for its customers. The company offers several points of interest, including:

• Wheelchair-accessible car park: Ensuring easy access for all customers visiting the facility.
• Wheelchair-accessible entrance: Making it effortless for individuals with disabilities to enter the premises.
• Debit cards and credit cards: Providing multiple payment options to cater to the diverse needs of its clientele.

Customer Opinions and Reviews

Groton Utilities has received 43 reviews on Google My Business, with an average rating of 3 out of 5 stars. While some customers have praised the company for its reliable services and friendly staff, others have expressed concerns about poor planning and inconvenience caused by roadwork near local schools.

Despite these criticisms, many residents appreciate the company's commitment to maintaining the area's beautiful beaches and promoting a strong sense of community. One satisfied customer even stated, "Great people I love dealing with Groton employees. I've lived here for 12 years and I strongly recommend Groton."

Recommendation

If you are considering contacting Groton Utilities, we highly recommend visiting their official website at grotonutilities.com. Here, you can find valuable information about their services, payment options, and contact details, such as their phone number: 8604464000.

👍 Reviews of Groton Utilities

JP L.

5/5

Great people! I love dealing with Groton employees. I've lived there for 12 years and I strongly recommend Groton. The Beaches are beautiful!

Darren W.

2/5

It is 2025 and i cant view my utility bills online? When there is a outage the website should be updated immediately not 2 hours later.

Alberto C.

3/5

Who's idea was it to work on the road that leads to groton magnet shool in mystic this has caused a huge impact on dropping and picking students from school this is called poor planning shame on you

Susan O. #.

5/5

This week I had an energy audit with a company that Groton Utilities contracts with.
The audit was incredibly helpful! The guys that performed the audit were extremely knowledgeable and professional. They identified multiple issues that they were able to correct. GU and their auditors get a 10 out of 10 from me!!!!

pryncesshms

5/5

Every employee I have ever dealt with has been top notch. Extremely helpful, quick to serve. The utilities are the best price in the state! I wish I could take them with me to Colorado! Thank you team for the best 3 years of utility service that I've ever had.

Kellee H.

5/5

Am surprised at the reviews on here. Have had them for 3yrs now, have always been very helpful and friendly on the phone and ALWAYS extremely pleasant when you go in person. Always willing to work with you if you need to make a payment plan, however be prepared to keep your end of the bargain, they wont do it again if you don't, and I have to say that's fair when you go back on your word, how can they trust you to keep it in the future? I can not say about the refund, since I have not asked for mine as of yet, but as far as customer service where I am concerned I give them 5

Amy Z.

1/5

If I could give them negative stars I would customer service is great but good luck getting your deposit back from financial department it’s been two months since we moved and still nothing called and was told it’s was mailed out twice and called again because we still haven’t received it guess what still not mailed out . Why they feel the need to hold peoples money is beyond me .

Michael G.

1/5

Any good reviews are a lie and from employees, you can see that just by reading them. They are very cold ppl. They can do what they want to ppl cause they know we don't have a choice but to use their power. Could pay off my bill $300 but can't with the $50 they added for setting up a shut off date. A person is set up to drive 0.2 miles which is like 3 blocks away to flip a switch and it cost that much just for them to have u set up for shut off that day. So if ppl have a hard time paying, they will add more to ur bill, spoke to Tina (the manager) who could have waved that for me but refused. Even when I stated I could pay off the bill but can't offord that extra $50, it was a stern no. They want to keep u backed up and it's so heartless. I couldn't even believe how cold she was. She actually said with the $50 penalty that maybe it would be paid on time next month, it's a punishment for not having enough money to pay right away. I actually cried cause she made me feel like I was such a bad person. People are not backed up on their bill cause they want to be, it's not fun for ppl, it's stressful and sad and ppl don't do it on purpose.