Hammonasset Ford - Madison, Connecticut

Julie K.

CherylAnn was great to deal with. Straightforward and honest with no games. Found my dream car and from test drive to taking it home was 48 hours. Everything went smoothly. I'm very happy! Hammonasset Ford is great! Highly recommend.

Barak B. A.

I had a fantastic experience at Hammonasset Ford! I recently purchased a Ford Escape, and Mike was incredibly helpful throughout the entire process. He was knowledgeable, patient, and made sure I found the perfect vehicle for my needs. The customer service was excellent, and the whole buying process was smooth and stress-free. I highly recommend Hammonasset Ford and especially Mike for anyone looking for a great car-buying experience!

Sean M.

The best purchase experience i've had in many years can't say enough good things about Hammonasset ford very happy with my Ford Bronco. And my Shelby gt350 that I purchase a few years ago They have a customer for life

Fred

Even though my entire experience with this Ford dealership was conducted over the phone, the level of service I received was nothing short of exceptional. Despite the physical distance, the team made every effort to ensure a smooth process in purchasing my new 2022 Ford Mustang Mach 1.

Their commitment to customer satisfaction transcended the miles between us. The staff remained attentive, providing detailed information about the vehicle and addressing any concerns I had during the remote purchasing process. Their professionalism and dedication made me feel confident and secure in my decision.

If you're considering buying a Ford remotely, this dealership in CT is a top-notch choice. They've mastered the art of delivering a seamless buying experience, even if you're miles away in sunny California. Highly recommend their services!

Paul F.

The folks at Hammonasset Ford are awesome. CherylAnn made the purchase process quite easier and enjoyable. She followed up to check on my experience with the used car l purchased.

gregory G.

Picked up my Ford F150 this week from Hammonasset Ford. Walking into the showroom for the first time I was greeted with a welcoming hello and was introduced to Cheryl Ann. She did a great job listening to what I was interested in, and not pushing any other options. We sat and worked up an offer that worked for me. Went on a test drive, and went thru the truck answering all my questions. After agreeing to the deal, and a very fair offer, I moved forward purchasing the truck. Through the whole process, Cheryl was very helpful. When I went to pick up my new truck, I worked with Steve, the finance representative. He did a great job getting me the right finance options I was looking for. We went thru all the paperwork explaining every detail. Cheryl brouth me to the service department and entroduced me to the team. Over all, a great exsperience.

Kathleen S.

Recently had an issue with my Lincoln Corsair sunroof and visited Hammonsset Ford for the repair. The staff was wonderful: part was ordered and installed promptly and vehicle was delivered as promised. I appreciated the professionalism and courtesy of all involved in the process!

Russ

I had a great experience buying my 2021 F150 from Dan back in 2021, which is why I’ll give them 2 stars instead of 1, but I can’t say the same for the service department.

In November I started having issues with my transmission. It would occasionally miss 2nd gear and clunk into 3rd. I brought it in to get checked out and they reset the adaptive tables and said that it was driving much better. I took it home and after driving about 30 miles it became worse. When I brought it back, they again reset the adaptive tables and said they were going to have to replace the valve body. At the time they said it was driving better, but they could not give me a date to bring it back in for the repair, and said that it would most likely be the end of December, because they only had 1 person that works on transmissions and there were 5 ahead of me. I took it home the day after Thanksgiving, and after about 30 miles it became 10x worse. The truck isn’t safe to drive anymore, so it has been sitting in my driveway since just after Thanksgiving. Fast forward to now, and I still don’t have a date to bring it in to be repaired, and they won’t give me a courtesy vehicle until it actually goes in to the shop.

I called again yesterday to see if there was any idea when it would be going in, and they were suppose to check with the mechanic, but I never received a call back.

I’m at the point where I’m considering just trading the thing in, even though there is only 46,000 miles on it and there’s another year and a half of the warranty left. Despite buying 3 vehicles from here in the past, I think I’ll be going elsewhere.

Do yourself a favor and call nearby Ford dealers immediately if they say they don’t know when they can get you in. I learned the hard way.