Haynes Deep River Quarry - Deep River, Connecticut

Angelo C

I like leaving great reviews and will usually not bother leaving a negative review. The only reason I’m even leaving the review is so there’s information for others who might be in my shoes.

On the positive, everyone I worked with seemed like nice people.

I ordered stone and had it delivered; first time ordering stone from Haynes, but I have extensive experience with building materials deliveries (including quarried stone) from large builder suppliers as well as steel and iron deliveries from metal suppliers. The delivery location is 20 minutes away from the Haynes quarry and I purchased roughly 3 tons of smalls and 1.5 tons of 3-5” rock (a small amount by stone industry standards). I was charged $170 for delivery. That’s ridiculous. I called and expressed my frustration with the situation and was told the cost was high because they typically do not mix materials.

First, had I been told at point of sale that they were going to deliver in 2 loads, I would have insisted one load (both loads were to be delivered to the same pile anyway). Second, had I been told each load was going to cost $85 for delivery, I would have cancelled the order or would have simply gotten a truck and picked up the stone myself.

When I placed the order, all I was given is a (non itemized) receipt. The numbers didn’t add up in my head but I just said thank you and left because I did not want to be a problem customer. I only saw the price breakdown at delivery when the driver gave me the invoice. Shame on me for not nitpicking when I placed the order, I guess.

Emily Pelletier

I have used Haynes for several projects (landscaping, patio/walkway materials) over the last four years and have been extremely happy with their services. Their staff (sales people-Jeff-to delivery drivers) are friendly, helpful, and always on time with deliveries. We have also used our own dump truck to pick up stone aggregate and the process of having the materials loaded, weighed, and purchased was quicker than other local stone suppliers. Keep up the amazing work!

Dana Foster

Haynes is great local place to buy pavers, stone, gravel and more. The staff, especially Aaron, was so helpful. He went above and beyond to help my mom and I with the material we got from Haynes. I will definitely be going back. Also, I have told many people about the wonderful experience I had at Haynes.

Jon Grossbard

Mucho thanks to Aaron and staff! Your knowledge and patience has, yet again, helped us pick the perfect product for our current stone project. We appreciate the time you took to arrange the details, especially the carrier.

Glenn Connan

I came when they opened driving an hour to get there. I needed blue stone tread for a stair, they were out of the size I needed, the guy in charge had a longer piece cut for me on the spot. They saved me as I got the stone for the job just in time. Thank you to whoever the gentleman was in the store area that was in charge that helped me out when I was in that jam. Very grateful, appreciate the great service.

Armand Gagliardi

The customer service was terrible. They lied about having the stone material needed to complete the project, and took weeks to return my phone call to admit that they never had the stone available in the first place and that it will be delivered soon. This delayed our Mason 3 weeks. It has been 4 weeks now and we still have not heard back. Unprofessional and unacceptable. Will not use or recommend.

Melissa Lawler

Great Customer Service! Emily and her co-workers were very helpful! Also, the stone I bought was $10 a ton cheaper than other places that I called!
Great service and prices 👍🏻

Tory Marsden

To say Matt was helpful would be a true understatement. I got in a dire bind and needed materials within a 12 hr window for an underway project. Matt ensured I received exactly what I needed and it arrived right when he said it would. Materials were excellent as well. Thanks guys!