HomeBase - Ottawa, Kansas

HomeBase is a versatile and comprehensive store located at 2138 S Princeton Cir Dr, Ottawa, KS 66067. With a telephone number of 852428200, customers can easily reach out for inquiries or assistance. The store's website, homebaseusa.com, offers detailed information and a wide range of products.

The store specializes in various areas such as home improvement, electrical supply, animal feed, garden center, hardware store, lawn mower store, lumber store, paint store, plumbing supply store, and tool store. This diverse range of offerings makes HomeBase a one-stop-shop for all your needs.

In addition to the extensive product range, HomeBase provides various services. These include curbside pickup, delivery, in-store pickup, in-store shopping, onsite services, same-day delivery, wheelchair accessible entrance, wheelchair accessible parking lot, assembly service, quick visit, and various payment methods such as checks, credit cards, debit cards, and NFC mobile payments. This extensive range of services ensures a convenient and accessible shopping experience for all customers.

With a 4.2/5 average rating from 272 reviews on Google My Business, HomeBase has established itself as a reputable and reliable store in the area. Customers appreciate the diverse product range, helpful staff, and convenient services offered by the store. Whether you're looking for home improvement supplies, gardening tools, or electrical equipment, HomeBase has it all.

👍 Reviews of HomeBase

Kay S.

1/5

My s.o. And I went in to the store just to see what they had I personally love farm stores. We were both followed thru the store by multiple staff members. I am 60+ and he is 70+ both felt like the store staff thought we were going to steal everything in the store. Rude staff we will not ever shop there again

Nicole B.

1/5

Nice store. Generally good employess that are polite and will help if asked. What kind of home repair and supplies doesn't carry tile grout?! Has a whole isle of liquid nails and whatever else comes in a caulking tube. Has a half isle of just concrete, different color concrete, different bags of concrete, but not one container or tube of mortar. It's absurd! Of course, the worker that I asked said they used to sell it and now that they don't they've had many customers come in looking for it. Well, yea you're a home repair and supplies store where else would people go to find it!? I'm so tired of having to search online for basic things that should be in store! My 1 star rating applies to their website. In all the years we've had the ability to look at sites its without question the worst website Ive ever had the unfortunate experience of using. Especially in the year 2024 ! As I've stated above the employees will help if asked but like many places to go above and beyong is almost nonexistent so its really no surprise that whoever built their site put very little effort into whatever basic necessity to just get paid for the job. Its overbearingly discouraging to use. Do better! Shocking that any manager doesnt keep up on the quality or lack of and want better.

Diane C.

5/5

I wrote the review below a LONG time ago but since then the people have changed and actually have really nice people there now and doing a great job with their seasonal department. Lots of flowers. And some things are comparable to Home Depot and Menards but Orchelens still has them beat on some prices. Best to compare!
Their people skills are just not there. Never have been. I was a little upset with management because i found two items i wanted and one was in the wrong place and was the only one there. I kinda understand but when you have an attitude that my buisness is just not that important it really turns me off. And the wrong price tag was up so high you can't read anything but price. Its an okay place to go if you can't leave town but calling first is the best idea. Also the prices are higher than your bigger stores.

Ryan A.

5/5

Bought some lumber for my shed and concrete for my patio.

Michael R.

2/5

Every other time I’ve been here the Gardening customer service has been phenomenal. Scott and Patrick are always going above and beyond with their kindness and courtesy. But my last visit....purchased multiple heavy items and asked for assistance. Was told to pull up at the gate and they’d meet me. Since no one came around, I proceeded to load up the items myself. Once I put up my last plant, a female employee came around, just standing there, continued to watch me. Then asked for my receipt, scribbled on it, then said, “There you go.” She was heavy-set with a round, flat face. No greeting, no apology, no thank you.

robert R.

5/5

I bought an expensive item there yesterday. Today i had some issues with it. I was not happy. I called them and told them I was on my way. I was expecting a battle when I got there. To my surprise, I was met at the front door by the manager, the gal running the register and another guy ready to make things right. They couldn't have been more helpful. This may have been the best customer service I've ever received. I left happy and fully intend on returning to do business there again.

Shona S.

5/5

We were about to check out and the woman at the register asked my daughter if she got to hold a baby chick, she hadn't and she told us that we could. My daughter loved it! They have always had what I needed and have been very friendly!

J L.

2/5

Service is hit or miss. People in the gardening section are generally helpful and pleasant. Sometimes when I ask the employees in the store a question, they act like they'd rather do anything than help me. I have had multiple interactions where the employees were rude.