Jump Start - Kechi, Kansas

Cory M.

The Kechi Jumpstart is a great place for fuel, snacks, lunch, etc. Rhe employees are respectful, the gas is great, the food is good. I highly recommend Jumpstart for all your gas station needs.

Ali D.

Have always liked this location until today. Worst customer service ever.

Asked about why their gas prices were so high compared to the Jumpstart at the highway, 40 cents higher to be exact. I was told in a rude and disinterested manner, " we don't have control over our signs." Almost like I was interrupting her day. I walked away, unwilling to hash it out over gas and her lackluster personality. Her disinterest and her response alone made me feel like I was a nuisance. Customer service is her job. She then proceeded to tell me that she is the assistant manager... Um double shame on you. You run the place! Oh dang. She tried to defuse the situation by offering to buy my soda for the misunderstanding. There was no misunderstanding, I asked a simple question and she was rude. End of story. I would rather pay for my items and have respect 💯. That will be the last thing my family will purchases as this location. We are local, that's what makes this such a shame. I guess good people are hard to find. I get it retail is not the best, I did not choose the job for her. And honestly, I was nothing but polite trust me. I kept it together very well.

Lori Z.

Went by jump start in kechi at 7.00pm tonight. Door was locked. Sign Said in bathroom be back soon. There all kinds of people waiting to get in. I waited for 15 minutes never opened up. Nice people you hire. What a joke. Won't be back

Walter L.

The worst customer service and experience at this location the cashier was playing with the pump by not starting service for fuel I had already paid for. Had to get my money back I don't have time to play with little kids and he was a man who look like he was upset at something maybe culture clash so sad. Tried to contact the corporate office. Someone made it so the phone sounds busy all the time could not even leave a message. Not going back rather take my business to quick trip more professional people there courteous and friendly. Jump start is like the step child of gas stations.

Zachary Z.

Went up there at 7 p.m door locked and sign said went to bathroom. No cars up there and bathrooms doors opened. Whole Line of customers wanting in waited 15 minutes. No one came up to door. Nice people working there

Richard W.

I love the store but I do have two suggestions. Could you please provide decaf coffee. Some people are restricted from caffeine for medical reasons. The other suggestion is to take off $75 limit on gas transactions. This is an outdated policy.

Noel S.

We go here all the time. The staff is always very friendly and the store is clean and well stocked. The prices for gas are generally the cheapest around too.

Kenny A.

16 Oz Coca Cola product labeled on shelf as $1.09 each

Picked up 2.

Cashier rang it up and announced “$3.22.”

I showed her the shelf label. She told me they were $1.49 per can. I asked for number to corporate so o could complain about deceptive labeling. She grabbed cans and reshelved them saying gruffly, “Good bye.”

I’ll double check this tomorrow at another location.

I hope it’s not true about the corporate practices, and if it’s a rogue employee I hope they address the dishonesty.

—> update: day staff said the cashier is instructed to honor the price on shelf that the customer saw and override what the cash register says. (A) the cashier refused to adjust my purchase. (B) if the SOP at JumpStart is to have prices at the shelf be lower than prices tallied at checkout, and ONLY IF THE CUSTOMER ASKS do they lower the price to what the shelf said, that means Jump Start is deceiving customers and ripping off the customer who doesn’t estimate their bill or ask. (C) I’ve supported two reiterations of the Kechi Corner convenience store prior to Jump Start acquiring the facility because I support small vendors. (D) without an apology and explanation of business model ethics from Jump Start, I won’t ever buy things there as #1 90% of all gasoline purchase as I have since 1998. (E) Jump Start is now”Incase of emergency only” and “gas only ever” without acknowledgement and correction of the misleading product price labeling