K Appliance Sales & Service - Anchorage, Alaska

Brad W.

Great customer service, New exactly what I was looking for and very informative on the part I was getting. The gentleman there is great to work with and very helpful. Had no problem getting my part from them. Thank you again.

Bethany R.

Called February 1st at 8:30am and they instantly answered .. I had my dryer go out , gentleman asked for a picture of the inside of the dryer door to make sure he would have the correct parts.. gave him this information and he said he would call when on the way …
He called when in his way and showed up promptly.. he went directly to work and made sure to tell us each step he was doing .. very efficient and quickly fixed .. I was impressed with the quality and price … I didn’t even get behind on doing laundry as it was fixed and going in the same day ..would recommend them to anyone…. Thanks again for the wonderful work ….
Beth Rosenbaum

Maxim D.

If I could give a negative review I would. I went in mid week and bought a dryer vent tube. I specifically asked for a metal hose. The salesman did not let me in the store, and I had to wait outside in the cold. The salesman came out flexible hose with metal liner (a $40 dryer hose) and said vent diameter are all standardized. I specifically asked 2 times if this will work. After being assured 2x it will, I bought it. This weekend I find out it's too small.

I called today to ask if I can exchange for a 5", and the salesman said they cannot help me. "All sale final, sorry". The phone call became aggressive and defensive. I the K Appliance employee assured me I'm at fault. I quickly told them this isn't going to be an argument (even though I felt like it). I felt incredibly taken advantage of. While I can afford to "tip" this small business $40 - not everyone can. I usually attempt to leave good reviews but I believe this small business gives other small business bad reputation. I believe K Appliance should stand behind their business practice. They are either appliance experts or they are not. I was deceived into buying a simple $40 dryer hose that did not work. I will happily patronize Lowe's or Home Depot for half the price. BUYER BEWARE!!

Chari R.

Ks was very responsive !! Was able to schedule an appointment quick and they were able to work around my schedule. The technician was so polite and professional- a pleasure to work with. Showed me damaged parts and had replacements on hand.
Very thankful for their quick help. I would recommend in a heartbeat.

Aaron A.

Completely incompetent and rude, oh and they lie to their customers as a matter of course.

I dropped off a warranty Hoover in February - A broken plastic clip was the issue preventing the canister from locking down. I've contacted them several times only to be told each time the parts are on back order. Ok, I understand how back order works and that is something no one has control over, no problem, I'm patient. But I also got the sense I was being placated with that - I hadn't even given him my claim number, just my name and make of vacuum.

Today I contacted Hoover directly and as it turns out they had sent them the correct parts back in MARCH... So either they are too incompetent to know they have the parts or they have been lying to me on have been keeping my vacuum on purpose. One is obviously absurd so that leaves me to think they just don't run their business very well and couldn't care less. I know it's a warranty claim but isn't it worth getting off the books in a timely manner?

They shouldn't be authorized by Hoover to do repairs if this is the way they operate. I can tolerate terrible customer service and communication so long as the product or service is on-point, but they failed in every way.

David B.

I called into k appliance to purchase shipping bolts was left on hold to locate them in there system
Told the associate the make and model
They told me I needed 4qty shippping bolts for my application in fact i only needed three. Continued to sell me 4 bolts.
Then I come to fine the thread size is completely different and won’t fit my application.
They won’t accept any returns or store credit even.
120$ lost because a store owner made a simple mistake and won’t make it right.

I will never do business here again based on how I was treated.
I will continue to use ace appliance repair and reliable appliance

FlyinglowAK

They had the part I needed yes it was marked up and it's prolly cheaper online but I needed it today. Friendly speedy service and some tips on installing. No refund on parts. I will use again if I'm short on time.

Robert T.

The technician from K Appliance was wonderful. He was on time and very professional. He certainly knew how to fix the burner on our stove. I had some other questions regarding our stove and he took the time to explain the problem. I will definitely use K Appliance again for any repairs that our appliances may need.
Robert R Thomas