Kensington Auto Service, Ltd. - Berlin, Connecticut

Kensington Auto Service, Ltd. is a reputable automotive repair shop located at 89 Harding St, Berlin, CT 06037. The company has been providing top-notch services to its clients for many years, and their commitment to customer satisfaction is evident in their 4.5/5 average rating based on 116 reviews on Google My Business. With a phone number of 08297377 and a website at kensingtonautoserviceltd.com, Kensington Auto Service, Ltd. is easily accessible and provides all the necessary information for potential customers.

One of the key aspects that set Kensington Auto Service, Ltd. apart from its competitors is its range of specialties. This includes oil changes, mechanic services, and more. Additionally, the company offers several points of interest to ensure that all customers feel welcome and accommodated. These include a wheelchair accessible entrance and parking lot, as well as a restroom for customers' convenience. It is also recommended to make an appointment ahead of time, as this helps the team at Kensington Auto Service, Ltd. to better serve their clients. The company accepts both credit and debit cards for payment.

👍 Reviews of Kensington Auto Service, Ltd.

AmyBro97

1/5

Extremely rude. Went in for an emissions test but felt a rattling on my way in. I explained the issue and asked if they could take a look at it. I overheard the guy in the back room, possibly the manager, say “make sure she knows she has to pay. It’s not a freebie.” I was sitting right there. I could hear. Shortly after, I remembered my car might still be under warranty. I mentioned it to that same guy and that I might want to just bring it into my dealer if that’s okay. He rolled his eyes and said he thinks they already have it on the lift. Then he said “actually they’re test driving it now, they’ll be back shortly.” And he sat back down. He let them continue to work on my car. Didn’t say anything to them or to me. I called my dealer up, made an appointment and then told the front desk I wanted my car back please. The other guy was nice and said that was fine. As I was paying the guy from the back room spoke up again asking where I got my car and if I bought it used. He was saying that these issues probably existed when they sold the car to me. I’m 100% positive the car was fine and that I bent my rim this morning when I got stuck on some ice. I may be a woman, but I am not dumb. Won’t be going back here. So unnecessarily rude and unacceptable to speak to customers like that.

Vincent S.

5/5

I went in to get a pre-purchase 3rd party inspection on a used truck that I was very interested in purchasing from a dealer. The shop gave me an easy-to-understand report that broke down all the present issues with the truck. Fortunately for me, the shop found that the frame has rusted through in a hard to spot area which would be a major issue sooner rather than later. Money well spent!

Ann A.

5/5

Took my vehicle here for the first time to get an oil change. Had an issue with the filter replacement afterwards and they saw me right away to fix the problem. Then the same warning came on my dash...I brought it back hoping for the best. Turns out rodents chewed through some of my wiring! They replaced the damaged wires free of charge. I'm grateful to them for that. I'll definitely keep bringing my vehicle here for future servicing. Thank you, Kensington Auto!!

WILL A.

1/5

Today I came in for an oil change/ air filter and had my battery checked out because it was giving me problems at times starting. I came in at 1:30 pm for an appointment and waited till my car was ready till after 4pm. I was appalled by the charge of $194.23. As I reviewed my bill I noticed a $46.39 charge to inspect my battery. I reentered the shop to address this with Justin. I asked him don’t part stores do this for free? This is ludicrous. I have been a customer for decades and have recommended folks to your service over the years. I regret to inform you that I will be finding a new service garage and will no longer have good things to say about the service at your facility. Happy Thanksgiving 🦃

James A.

5/5

Kensington Auto has never let us down. They are thorough in both their workmanship and explanations. They are honest about what is truly needed. We recommend them without reservation.

K L.

5/5

If you need car repairs and want quality work, by honest people, I recommend you see Lenny at Kensington Auto.
He has been in business for almost 40 years. I know he and his staff works hard to fix vehicles in a timely manner, while striving to fix it right the first time.
He does not engage in scare tactics but will try to educate you as to the situation so you can make an informed decision regarding your vehicle's repair needs.
He stands behind the work his shop does and is an active member in the community.
The shop is very well equipped, and he keeps his staff up to date on the latest technologies in the automotive world.
I have sent a lot of people to this shop (including family & friends) and haven't had anyone come back to me to complain. The prices may seem a little high at times, but you get what you pay for in this world...
They do good work and Lenny stands behind it 100%...
All part of being Berlin’s number 1 repair center.
Last time in, I took one of my vehicles there to go through emissions - Jenn took care of my car for me and was helpful. She did a good job.
K-Lap

Timothy K.

5/5

Kensington auto has been my place to go for repairs for over 20 years. I put my trust in them and they always take care of all my vehicles. From oil changes to tires they do it all.

Theron J.

5/5

I used to work on my vehicles before a back injury, so I have an idea of what repairs should cost. The work was done on time and on target. We will definitely use them again, and we love the follow up on the repairs.