Mobile County Department of Human Resources - Mobile, Alabama

Mobile County Department of Human Resources

The Mobile County Department of Human Resources (DHR) stands as a cornerstone within the administrative framework of Mobile County, Alabama. It represents a significant governmental body dedicated to the recruitment, management, and welfare of public employees serving the county and its residents. The department's primary function revolves around ensuring the efficient operation of county government by providing essential human capital support and maintaining compliance with labor regulations.

Core Functions and Specialties

As a Social services organization, the Mobile County DHR plays a multifaceted role. Its responsibilities extend beyond typical personnel functions to encompass areas crucial for maintaining a functional and ethical government workforce. Key operational areas typically include:

• Job Recruitment and Placement: Advertising open positions, screening candidates, conducting interviews, and facilitating hiring processes for various county departments.
• Compensation and Benefits Administration: Managing payroll, overseeing retirement plans (like the Alabama State Employees' Retirement System - ASERS), and handling workers' compensation claims.
• Employee Relations and Management: Developing and enforcing policies, handling disciplinary actions, managing performance reviews, and providing guidance on labor laws and collective bargaining agreements (if applicable).
• Training and Development: Organizing training programs to enhance employee skills and prepare them for their roles, contributing to overall workforce capability.
• Compliance and Policy Adherence: Ensuring all county employment practices adhere to state and federal regulations, including the Americans with Disabilities Act (ADA) and Equal Employment Opportunity (EEO) mandates.

It's worth noting that while not explicitly listed as a specialty here, the department is also deeply involved in the onboarding process for new hires and handling employee inquiries related to their jobs within the county government system.

Location and Accessibility

For individuals seeking to engage with the Mobile County DHR, its physical presence is located at the following address: Address: 3103 Airport Blvd, Mobile, AL 36606, United States. This location is strategically situated within Mobile, making it accessible to many county residents and employees.

The facility is designed with accessibility in mind, featuring:

• Wheelchair-accessible car park: Designated parking spaces for individuals with disabilities are typically available outside the main building.
• Wheelchair-accessible entrance: Ramps or elevators provide access to the main offices, ensuring compliance with accessibility standards.

Staff members are generally expected to be able to offer directions or assistance regarding departmental locations if needed. However, feedback from some visitors suggests that the initial security or reception staff may not always provide immediate or helpful guidance.

Contact Information

Several methods are available for contacting the Mobile County DHR:

• Phone: The telephone number is 2514507000. This remains the primary point of contact for inquiries, applications, or general assistance.
• Website: Comprehensive information is available on the official website: dhr.alabama.gov. This site likely hosts job listings, application portals, policy documents, and contact details.

Online Presence and Public Perception

The Mobile County DHR maintains a presence on Google My Business, where it has accumulated 108 reviews from the public and job applicants. These reviews provide valuable, albeit anecdotal, insights into the experiences of those who have interacted with the department. The average rating across these reviews is 3.3 out of 5, suggesting a generally average level of satisfaction among users.

Opinions regarding the Mobile County DHR have been mixed. Some individuals have highlighted the need for improvement in certain areas, such as security personnel who were perceived as unhelpful in directing them to the correct department for dropping off paperwork. On the positive side, employees have been reported to be knowledgeable and efficient, which is considered unusual for state agencies in this context. These reviews underscore that while the department performs essential functions, there are opportunities for enhancing service delivery and customer experience at specific touchpoints.

For anyone seeking information or services from the Mobile County Department of Human Resources, it is recommended to clearly state the purpose of their visit or call. Preparing specific questions or details about the desired action can also help streamline the interaction. Utilizing the online resources available on the website is often an efficient starting point before considering a physical visit.

Role in the Community

Ultimately, the Mobile County Department of Human Resources functions as an internal support system for county government. Its effectiveness directly impacts the operational capacity and employee morale within the county's public sector. By managing its workforce competently and ethically, the DHR contributes significantly to the delivery of public services and the overall governance of Mobile County.

Practical Advice for Engaging with the Department

Whether you are an employee seeking information, a job applicant navigating the hiring process, or someone interacting with county services that require a DHR touchpoint, approaching interactions with clear expectations and prepared questions can be beneficial. Remember that the department handles a wide range of personnel matters, and navigating large government systems can sometimes present challenges. Patience and persistence, coupled with utilizing available resources (both online and potentially multiple channels if initial contact doesn't meet expectations), are often necessary.

Understanding that large departments like this are complex organizations helps contextualize experiences. While feedback suggests room for improvement in customer service, particularly at the initial interaction points, the DHR remains a vital administrative function for Mobile County.

👍 Reviews of Mobile County Department of Human Resources

Lakisha G.

3/5

Need to hire better security guards. None of them would get off their phones to assist me with which department I needed to go to in order to drop off my paperwork.

Barbara D.

1/5

Hard to get this number & yet after calling have had to be on hold for more than a half hour. No one picks up.
Wondering why no one answers. Seniors deserve assistance after paying into the system 📍

tiff S.

4/5

Employee was knowledgeable and efficient which in my experience is unusual for State agencies.

Christina M.

5/5

Okay I am one of them parents that's the human resources have took their toddler from and they do work for you very well very well as long as you work with them they work with you and it will help you get your towel back they like to see if Tahoe if the Alta Dr Foster they want to make sure it's with a family member going to get lost in the system they're very good with the children and the parents

Missingee

1/5

they have called every single day, multiple times the past four days looking for someone i have told does not own this number. i've blocked their number, but it's infuriating that i've told two different people the SAME thing multiple times.

John P.

5/5

Very helpful staff will resolve all issues

Glam D.

1/5

I’m going through a very hard time in my life other than stuff in the world with this covid-19 and this lady just literally laughed on the phone and continued to speak over me while I was trying to ask questions or explain my situation. And she laughed. May God be with her when it’s her turn

Norman J.

1/5

Horrible customer services. Can’t never get anyone on the phone when you need them. Need more young people working in the downtown office. Building need major upgrades. It’s a freaking mad house when you have to visit the office. Alabama can do do better.