Nutmeg Tool & Products - Preston, Connecticut

Scott H.

Today, it seems, that business models inclusive of talking on the phone with customers— where customers either need to inquire about services or require some level of customer service—is viewed as either a hardship or, quite simply, isn’t viewed to generate revenue. This isn’t all businesses though; however, my experience with Nutmeg, in Preston, has been the worst encounter in a long while.

I was told by one individual and another local business to call Nutmeg Tools & Products. I was in a jamb, and needed some stainless axle tubes shortened and, possibly, some welding done. NOBODY EVER PICKED UP THE PHONE. A message machine only stated to leave a message, and my call would be returned. However, don’t hold your breath. I called nine times, and left a minimum of four messages over the course of twelve days… and got zip.

Scott finally returned my call and left a message— five days after my initial call, but he only emphasized how busy he was. Unfortunately, I had just stepped away from my phone. I called back, again, leaving a very detailed message about my issue, and asked for some help, but I gather I needed to read between the lines: “I’m too busy for your business.” Despite my continued efforts, I never heard from him. (This was written on 06/17/24. My first call to Nutmeg/message left was on June 5th.)

First of all, the inability of individuals at Nutmeg to properly handle and return phone calls is completely unprofessional…. and LAZY! Businesses (people) today seem to have forgotten, or just don’t care, that customers’ (and even potential customers’) experiences, can and often do lead to positive word-of-mouth advertising, which is the best form of advertising. However, when things don’t go well, people also deserve to know about it. Nutmeg may have been recommended, but fell way short. I was left hanging… and I’m pretty certain Scott, at Nutmeg, couldn’t care less. However, unlike back in the day,… now there are Google reviews. And I’m more than happy to advertise my unfortunate experience.

Maybe my small amount of business wasn’t going to generate enough revenue for Nutmeg Tool & Products? Maybe not in the immediate present. However, what about all the contacts I know, the recommendations I could have made… and the positive review I could have written? Yes, bills at any business need to get paid monthly, but it’s important to cater to customers big and small, because we all have the “power of voice.”

Furthermore, and more pointedly, if a business, at any time and for whatever reason, cannot attend to a customer’s needs… how about addressing it with, “Thank you so much for thinking of me/us. I/We really appreciate it. However, I/We are so sorry, but right now we aren’t able to take on any additional work.” …possibly thereafter also offering a referral to another local business.

But, no,.. today the aforementioned response style is typically not what you get. Why? Because people today— especially younger generations— are rude, distespectful and self-centered. Businesses and tradespeople of all kinds either don’t call you back, or they try once and, then, leave you hanging. I should add that I didn’t just drive over to Nutmeg. Why should I have That’s not how I do things: wasting time and gas. If a business has an established and advertised phone number, with a machine that asks for a message to be left, they are then obligated to appropriately and professionally handle all calls— if not, Google reviews will reflect that.

I can’t speak to what kind of one-man operation is being run at Nutmeg. …can’t speak to the quality of their work, either. What I have determined is: 1). They’re soooo busy they may choose to not help you— but you have to determine that by if they don’t call back; 2). They won’t properly return calls; and 3). They’re soooooo busy, but can’t afford to hire someone to work the front desk.

No worries. I figured my situation out. And now, with Google reviews, I am justly leaving my impression of this half-cocked establishment.

Two out of ten….

Courville's S.

Scott does excellent work and priced very fair. He is one of few around who can do the impossible!!!!

Tiffany M.

Ron G.