NYDJ Apparel LLC - Arvin, California

Barbara Riccardo

Purchased jeans online, returned following day, they were delivered to returns & signed for. They collected my payment quickly! Emailed twice asking about refund, get automated how to return replies. Called 3 times but they’re too busy to answer. They offer call back but never do. I’m disgusted. Update: their stated return policy says up to 15 days refund I haven’t gotten. Emailed again & told purchases through ‘The View’ show discount is 25-30 days! They don’t tell you that.

Linda Ryan

The old adage of fool me once, shame on you - fool me twice, shame on me - applied fully to NYDJ. I ordered a new pair recently fully expecting them to get the size/length correct. So I blindly unpacked them and washed them so I could WEAR them after they arrived. HOWEVER, they are almost SIX INCHES too long. I contacted NYDJ and was told no returns OR exchanges because I had washed them. To be honest, the email response that I received back was rather rude so I filled out their survey about customer service accordingly. BUT also felt compelled to write one here as well.

I had a pair of jeans a few years back from NYDJ that started falling apart within a couple of months of purchase and the same response which was basically "too bad, so sad" we will not be exchanging or refunding anything.

Do yourself a massive favor and find any other brand but NYDJ. There is one star here because I am required to give a star, otherwise there would be ZERO. This company is not customer friendly at all.

Genevieve Xuereb

Do not order online from NYDJ. They were bought out by Joie and offer no customer service. They do not answer the phone or respond to emails. If you have a problem you will get frustrated with no customer support.

Linda Isaacs

Horrible customer service. I returned 2 pair of jeans, which NYDJ received on 4/8/23. Today is 4/25 and still no refund. It is impossible to reach them by phone; I've left call back requests. Have sent emails and only receive canned responses which do not answer my question:
"When will I get my refund?"

Shell Lloyd

The customer service is absolutely awful. NYDJ used to be a pleasure to work with but not anymore. They do not give one iota about our concerns. Send an email with specific details and they respond back with an answer that has nothing to do with the email which indicates they are not reading the emails properly. Makes one not want to order from them anymore and fortunately can get their jeans from online dept. stores.

Louise Valente

Worst customer support I’ve ever experienced. All I wanted was answers to a product question and I couldn’t get a human or an effective bot. I gave up and ordered elsewhere even though I wanted these. Call, email, and text ineffective your UI is the worst ever.

Gabrielle Jones

I have enjoyed NYDJ products for quite some time, however, based on the last experience I had with their customer service on 10-23-18 I will NEVER shop with them again. I was actually mocked, yes mocked by a supervisor, and told to "go ahead" and post on social media. He freely gave me his name and challenged me to "do anything". All of this over a refund that is in it's 3rd week and not yet received. Never again will I spend one cent with them.

Koreen Visconte

Worst customer service I have ever seen. Trying to return something and cannot reach anyone. Called, wrote emails and wrote on facebook. Worst thing ever because no one contacts me. NEVER AGAIN!