Office Depot - Gadsden, Alabama

John C. Brown

With OD losing Tammy, it will spur me on to another location for my printing needs. She had that magic touch. The best I've seen. I came in Saturday to have a print job done. It was revealed to me that it could not be printed due to copy right violations two days later when I showed up for something not related to that need. I should've gotten a phone call. I understand people get busy and I've seen it happen in places where staff is really careful. Just make sure your staff follows up to let customers know, so we can make other arrangements more quickly. Another thing OD needs to do is place printing needs off of the company site as that is extremely cumbersome, when it is sent to the East Gadsden location. You need to lobby headquarters in Boca Raton and tell them most customers hate it done this way. That we want the 'old timey' way of having our needs met, that's more personal, friendly and less cumbersome. That is where Tammy could finesse things to make it easier and bypass it at times. Because my printing needs were denied due to the copy right issue, I realized I needed to do my project by hand to not make it look like crap. So, I called and asked if they had word molds I would need to use. The front desk clerk claimed they didn't and told me he could order it. I still felt like I could find it at OD and that they just did not really take the time to look. Sure enough, I walked in and found my word molds within 10 minutes. The thing I would suggest is for the type of customer service where if you have to deny a type of service help that customer find an alternative to please them. Maybe provide them a discount on the new method they have to use after option one is not viable. Follow through is the key to that experience that keeps people coming back and not going to a competitor. I'm big on advocating for hourly workers. I've even considered using it as a campaign platform. Just make folks like me look like it's worth fighting for and we'll fight for it. Give us a reason to get behind your jobs. Because we know how tough it is these days with types of customers who are bad apples.

-John

Allen Engle

Can't remember her name, but there was a very sweet and helpful woman working the printing center yesterday. If I ever need more help, I'll make sure I come back.

Latitia Jackson

This Office Depot staff was courteous, professional, and polite. Printing from my email was clear and precise. Payment for printing and copying was easy. The store was spacious and clean.

Just Peachy

I made a special trip to the Gadsden store to to drop off something via Fed Ex. The man and woman “working” the Fed Ex counter didn’t even bother to get up and walk over to me to talk to me. The woman just told me if I needed anything I’d be waiting there a while. Then the guy told me the person who was back there left 20 minutes ago. It must be fun to get payed to sit on your rear and play on your phones. I guess they need to be reminded that the business customers bring in is the reason they get paychecks. I won’t be back.

Nickie Wilks

This store was extremely helpful. One of the best experiences I’ve had in a business. Mariah Freeman Was an amazing asset to this business. She took time with me and helped me perfectly to get my desired purchase. She takes pride in her career at this business I can’t say enough good things about her and my shopping experience.

Zachery Gauthier

poor customer service. The woman in the print department was aggressive over the phone after I inquired about my order status. What I find even more interesting is that when reviewing the comments, their seems to be more women with positive experience and all of the problems with poor customer service seem to be from men. I won't be coming back to this store. I'll find another print service.

Tiffany (Sunny)

I came in last minute to get some invites printed for my son's birthday party, well as soon as a walked in the guy at the front desk greeted me and asked me if I needed help. I told him what I needed and he directed to the copy section. I went back and the lady at the desk was helping someone I stood there for about 10 seconds or so and the lady greeted me and let me know she would be right with me. Well when it was my turn she was super friendly and of course I wasn't prepared and 4 other people lined up behind me so while I was getting my self situated she helped each one with a smile while still serving me. While I was there she helped about 7 people not including me with a smile and never once complaining, she even made me laugh a few times. Everything about my son's party has been stressful because nothing so far has went right. I went in with super low expectations and was completely shocked. The service and the product was absolutely amazing. This is what customer service is all about. From the moment I walked in even when it got hectic I felt like my business was wanted and appreciated. This has store has better service than some 5 star dining I've been to. The lady that helped me name starts with a T I don't know if I'm allowed to say her name but Office Max should really be honored to have her as a part of the team because this day decent customer service is hard to find let alone amazing service. I just want to say thank you so much to her for turning my son's birthday back into a positive and fun experience.

Gilbert Bailey

The print lady didn't want to help me, had more important things to do I guess. I'm not good at it. After a couple minutes struggling with self serve I looked around and she was still standing in the same place talking to a Co- worker! Apparently she wasn't as busy as she thought. Even when I said never mind, I'll go somewhere else, no one offered to help. The manager was at lunch, so I didn't get to talk to him!