Primo Trailer Manufacturing Corp. - Phoenix, Arizona

Address: 2401 S 7th St, Phoenix, AZ 85034, United States.
Phone: 4803780800.
Website: primotrailer.com.
Specialties: Trailer manufacturer, Manufacturer.
Other points of interest: Wheelchair-accessible car park, Debit cards, Mobile payments, Credit cards.
Opinions: This company has 131 reviews on Google My Business.
Average opinion: 4.3/5.

Location of Primo Trailer Manufacturing Corp.

Primo Trailer Manufacturing Corp. is a well-known trailer manufacturer located at Address: 2401 S 7th St, Phoenix, AZ 85034, United States. The company can be easily reached by phone at Phone: 4803780800. If you prefer to browse their website, you can visit Website: primotrailer.com.

Primo Trailer Manufacturing Corp. specializes in trailer manufacturer, Manufacturer. They offer convenient parking for wheelchair users and accept various payment methods, including debit cards, mobile payments, and credit cards. With 131 reviews on Google My Business, this company has an impressive average opinion: 4.3/5.

This trailer manufacturing company is conveniently located in Phoenix, Arizona, making it an ideal choice for local customers in need of high-quality trailers. For those who prefer to browse their options online, Primo Trailer Manufacturing Corp.'s website offers a comprehensive overview of their products and services.

When visiting Primo Trailer Manufacturing Corp., customers can expect a warm welcome and knowledgeable assistance from the company's staff. They take pride in their workmanship and attention to detail, ensuring that each trailer meets the highest standards of quality and safety.

If you're in the market for a new trailer, Primo Trailer Manufacturing Corp. is an excellent choice. Their extensive experience and commitment to customer satisfaction make them a trusted name in the industry. Plus, with an average rating of 4.3 out of 5 based on 131 reviews, you can feel confident in your decision to work with them.

Reviews of Primo Trailer Manufacturing Corp.

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
Steven Congleton
1/5

2days after I bought it the wheel shears of with a light load. They fixed it but didn't replace the hub nor would they reimburse me for the the towing bill. 750.00. then on my next trip itstarted breaking there cheap welds. They refused to make it better because . Warranty said they didn't have room. I just had to buy more aluminum for the rebuild. Cost me another 51.0 in labor pluse 100.00 in stock.. beware public . They

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
Bob Haas
1/5

Don't have a problem with the product but the service is non-existent. I bought a 5' X 9' trailer. The dealer's employee hooked it up to my truck. There was no explanation, advice or instruction. I drove home and parked the trailer in my garage. The first time I used the trailer I hitched it up exactly as the employee who had attached it to my truck and I raised the jack as high as the wheel would go, just the way it was attached by the employee when I picked up the trailer. I drove north on the interstate from Phoenix. Then when I exited I-10 in Flagstaff and was diving through town on a smooth road I heard a loud clunk so I pulled over to check the trailer. What I found was that the wheel jack was bent and the wheel had broken off. It was then, upon inspection, that I found that the wheel jack pivots up horizontally along the hitch tongue, to be out of the way while driving. Apparently the wheel jack had moved down to the road level during the drive.
If I had been told when I bought the trailer, or if the dealer's employee had hitched it up with the wheel jack in a horizontal position, I would have known that and I would likely not have had this problem.
That aside when I called Primo Trailer I was treated rudely and I was told to send an e-mail to their customer service. I did that. I also posted a review about my problem on the dealer's website. Weeks later I have not heard from Primo Trailer and my complaint review does not appear on their website.
Lesson learned, poor service in the sales process and no response to my inquiries suggests that after the sale Primo Trailer doesn't care. So I certainly can't recommend Primo Trailer and/or their customer service.

10/29/24 - More time passes with no response. I have had another conversation but still nothing has happened. I even asked about buying a replacement part. I was told that they don't have "any trailer jacks lying around in the factory". Well Tractor Supply does. So I have fixed my problem myself and at my own expense.

REPEAT - "LESSON LEARNED" I cannot foresee any reason why I would ever buy anything from Primo Trailer Manufacturing again. It appears to me that they just don't care. The lady on the phone said "You wrote that review?" on the last call. So they clearly got the message, and apparently decided to ignore it. So that is my experience with Primo Trailer Manufacturing. 🙁

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
Brad Taylor
1/5

I am a Trailer Dealer that sells over 400 trailers annually.

I purchased an entire tractor trailer of Primo Trailers in April 2022. Trailers arrived with many of them damaged and missing parts. I have had 5 different representatives since 2022. Each of the reps tried very hard to rectify the issues and for the most part supplied the parts needed to be able to sell the trailers. Each time there was a turnover of employees I would need to restart the conversation of all the issues I was having with the trailers.

Many of the trailers after just a short time of being on my lot became discolored and had stains. This was brought to the attention of the factory rep and even the owner of Primo at the North American Trailer Dealers Convention in Nashville, TN in August 2022.

After taking a loss on many of the trailers due to the ugly appearance of the aluminum and rusted d-rings, I was promised reimbursement but after 2 months of waiting was told that it wasn’t going to happen. I wasn't asking for much, just to be made whole for any losses I had to take for discounted damaged trailers. There was some offering of future credit towards a new delivery of trailers but when you lose complete confidence in a manufacturer you tend to not be overly excited about ordering more aggravation.

I would avoid Primo Trailers as a dealer and as a consumer. I do not believe the issues I was having were due to workers at Primo, but more of a management issue.

If a dealer can not get Primo to take care of issues acknowledged by the manufacturer how will a consumer?

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
Jerry Ferguson
5/5

Great experience buying an aluminum 5x8 trailer at Primo in PHX. Ed was helpful and had the trailer ready when I arrived. It’s noticeably lighter and better made than my previous steel Tractor Supply 5x8 and is a perfect match for my compact hybrid Ford Maverick pickup. I’ll be using the trailer to transport motorcycles, collect firewood for my cabin, dispose of vegetation (pine needles etc), and general hauling. I was a little concerned about the strength of an all aluminum trailer but the build has plenty of beams under the deck and the gauge of the aluminum throughout is pretty thick. They had a tongue storage box that fit this trailer perfectly. Also contacted Primo about fender lights that were white and they installed red/amber ones for me about a month later (see pic), great service.

All in all a quality product. Thanks!

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
cjbionicmarine
1/5

Look elsewhere!!! They refuse to stand behind their product. This is sad because I liked the features on this model. Bought a 12' low deck 7 months ago, was pretty happy with it until now. Have about 1600 miles on it, carrying a 2 seat Can Am(1600 lbs). The welds on the deck rails are cracking, some 3/8", a couple- 2" all the way across. While greasing the bearings, noticed that the tire had rubbed the tube for the light wires on the fender and tore it off one side. The fenders aren't mounted high enough, or the axle needs to be dropped, design flaw. Then I spun the tires and both have a 3/16" bounce. One side had a huge dent on the edge of the brake housing where it was smashed on top, close to the rotor. By the looks of the lack of paint in that spot, it was hit or dropped before they were painted by the axle manufacturer. There are chisel marks where someone beat on it trying to bend it back off the rotor. Messaged Ed, the guy I bought it from, but he said he didn't work there anymore. So called Primo's business line to explain what was happening. Gal who answered said there was no warranty and that Ed never worked for them. Thought that was real strange, because it was the same address. So messaged Ed back, he told me to take it down and show someone in the shop. So I did. Then the same young lady I talked to on the phone came out and didn't want to see the issues, couldn't care less, wasn't interested in customer service, kept talking about no warranty and that Ed never worked there. My buddy also had bought a trailer from him, so who's lying? (Asked what her position was there and she said human resource. What is an HR doing coming out for something that needed a shop supervisor?) That pissed us both off because Ed had a desk in the building and was having the guys check out our trailers before we took them. Clearly he was in a position of authority. So when pressed about it, she said that ALL the trailers they sell are damaged and have no warranty, and if they looked at it they would charge an hourly rate plus whatever costs to fix. They were bought under the premise of a year warranty on everything but the scratches and dings they had. Told her I wanted to speak to a supervisor. Something is definitely not legit with this place. Justin came out just before I was about to leave to see what the commotion was about, looked at what I was trying to show the HR lady and said that they would check it out if I left it with them. He was cool about it. First thing today, Tino messages me that the axle is messed up, Quoted cost of a new axle and labor. Asked if it was the brake rotors or the spindles, but just said the whole thing. I refuse to spend any more $ with a company that treats people like this. They sold you their product, done deal. Must not be wanting repeat customers. As my opinion, the guys in the shop were great to speak to, interested in the problems. HR lady would be fired if it was my company, but clearly this company has a higher echelon problem. No reason why a defective axle shouldn't be replaced by any manufacturer. I know they are all made in China, regardless of the company (except Dexter, but no one uses them because they cost more). They still should be checked out during the build, or during final inspection, but it is what it is. OWNER: ARE YOU READING THIS I've dealt with other trailer companies with warranty issues, and never got the shady feeling like with Primo.

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
Erik Juergensen
1/5

20’ 10k car trailer

Beyond frustrated with my trailer. I haven’t had it more than a year and ALL tires need replaced because of slipped belts. I’ve only towed the trailer twice since owning it, each time the trailer shook my truck so bad I had to pull over.

Additionally I found a cracked weld.

Primo’s customer service provided me with zero support or solutions. They did kindly inform me that tires aren’t covered under warranty, imagine that. If it was one or two tires, I’d understand, but ALL FOUR? There’s obviously a defect and a safety concern. I sure do appreciate spending thousands of dollars on a trailer that needs $600+ more in new tires.

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
Dale Hicks
5/5

Spent a couple weeks looking for a 14' utility trailer to haul a couple of quads and finally stumbled onto the Primo Trailer website. Great price on a single axel 14' steel trailer (better than a comparable used trailer). I reached out to Justen and he quickly replied to my email with a written "Out the door" quote.
I picked up the trailer today and it's very high quality, equipped with all the necessities (tie down loops, bolt on spare tire mount - with spare tire, led lighting, rear ramp with spring loaded locks and a nice warranty.
Pros: easy to work with, great product, high quality and ease of delivery
A few minor cons: the price is CA$H - if you wanna charge it, expect to pay another 3%. Unfortunately, they have no flexibility on their price and NO military discount!

Primo Trailer Manufacturing Corp. - Phoenix, Arizona
Kevin Dossey
5/5

My Primo 10'x6' aluminum utility trailer I bought new about 4 years ago is the best trailer money can buy. (I got it on sale at a country feed store in North Commiefornia) The bed, sides and rails, tie-downs, welds, wheels, tailgate/ramp, and even the safety chains are all top-notch. Just finished duck season, hauling my Kawasaki 750 Brute Force all winter to the duck blind. The trailer has been sitting outside most of its life. No rust anywhere. And no one paid me to write this. haha You just don't get high quality products like this very often, so thought I would finally chime in...

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