Quest Diagnostics Grove Street New Britain - New Britain, Connecticut

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Quest Diagnostics: Grove Street Location – A Comprehensive Overview

Quest Diagnostics operates a vital medical laboratory facility situated at 1 Grove St, New Britain, Connecticut. This location plays a significant role in providing comprehensive laboratory testing services to the surrounding community and beyond. It’s a well-established and respected site within the broader Quest Diagnostics network, known for its commitment to accuracy, reliability, and patient care.

Location and Accessibility

The address is 1 Grove St, New Britain, CT 06053. This location is strategically positioned within New Britain, making it relatively accessible for many residents. The facility boasts several key accessibility features designed to accommodate individuals with diverse needs. Notably, there’s a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a genuine commitment to inclusivity. Furthermore, a wheelchair accessible restroom is available on-site. The facility also provides standard restroom facilities for all visitors.

Specialties and Services

Quest Diagnostics – Grove Street specializes in medical laboratory services. This encompasses a vast range of tests, including routine blood work, specialized chemistry panels, immunologic testing, hematology, urinalysis, and genetic testing. They handle a wide variety of requests, from individual patient needs to large-scale clinical testing. The lab utilizes advanced technology and adheres to rigorous quality control standards to ensure the integrity and accuracy of all results.

Important Information & Recommendations

• Phone: 04142792
• Website: Currently, there is no dedicated website for this specific location. Information can be found on the main Quest Diagnostics website: https://www.questdiagnostics.com/
• Appointments Recommended: While walk-ins are sometimes accommodated, scheduling an appointment is strongly recommended to ensure timely service and efficient processing of your tests.

Customer Feedback & Reputation

This Quest Diagnostics location has garnered a consistently positive reputation, as evidenced by the 71 reviews available on Google My Business. The average opinion is 4.2/5, indicating a high level of patient satisfaction. Many reviewers highlight the efficiency of the process, the professionalism of the staff, and the convenience of the facility. Several accounts emphasize the dedication of technicians like Nicole, who are described as friendly, punctual, and exceptionally helpful – contributing significantly to a positive patient experience. The consistent praise suggests a focus on delivering prompt, accurate, and compassionate service.

Overall, the Quest Diagnostics Grove Street location represents a dependable and well-maintained facility providing critical laboratory services. Its accessibility features, combined with a commitment to quality and patient satisfaction, make it a valuable resource for the community.

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👍 Reviews of Quest Diagnostics Grove Street New Britain

Katey D.

5/5

I have had to get blood drawn a decent amount over the years, especially for someone in their 30's & I can say hands down this was the best experience. They were on time; I was actually taken 10min early and was done before my scheduled appt time (Never heard of). I had Nicole who was a ray of sunshine, so nice and professional. Worth the traveling a little farther for. 12 out of 10.

Miranda N.

5/5

It was super easy to check in and book an appt. I was seen right away. I wish I remembered her name, but the woman who took my blood was extremely professional and the procedure was quick and easy and relatively painless. I’m very needle phobic and I appreciated the great job she did.

krystyna K.

1/5

Last Saturday, September 7, i made a apointment for my mom. She is hardly walking, we run little behind. I was there with in 10 minuts window of being late. They been finishing other 2 people in a office. When the employee approached to me that we are late, I explained this was because my mom is 91 and is hard for her to get around. I ask if she can make exception and still take her. She did not say yes or now, I was thinking she needs to ask somone, especially that she came out after the other people left and closed the door tgat no more people can walk in. We been there for 15 minuts, when finely different employee come out and tell me that they will not take my mom because everything is closed. I was in shock, why they had to wait for 15 minuts to tell me that, she walk next to me when closing the door. So unprofessional and no compassion for older lady. Never been in this placed and never will go again.

Giovanni D. P.

5/5

I use Quest for my blood work since it's convenient for me to not drive too far.

Amie W.

5/5

My experience at Quest was fantastic! Nicole Brown was my phlebotomist and she was outstanding! Great personality, happy and caring. I am a difficult draw usually but she knocked it out of the park. I will continue to use this Quest location and will request Nicole in the future. She is wonderful!

Richard

5/5

The Quest staff at their Grove St., New Britain location was the most highly skilled, polite and professional phlebotomist I have visited.

Dana N.

5/5

I had to bring in my 8 month old for her first blood draw and the staff was amazing. I didn’t catch the names but the two phlebotomist were very kind and professional. They didn’t rush and the blood draw went smoothy. The only complaint is the wait time was a bit long even though we had an appointment. I would return to this location.

Kenny K.

5/5

The young woman (Nicole?) at the 1 Grove St New Britain, CT location, was pleasant & professional, an unbeatable combination.