Sun West Choice Healthcare & Rehab - Sun City West, Arizona

Nicole M.

I cannot say enough great things about Sun West Choice! From the moment I walked in, I was impressed by the warmth and professionalism of the staff. The facility is clean, just remodeled, and has a welcoming atmosphere. The CNAs and Nurses are patient and compassionate; they make you feel like you’re family. The therapy team is so kind and encouraging to their clients and have excellent patient outcomes. The team goes above and beyond to ensure the residents are safe, happy and well cared for. The communication with residents and families is the best I’ve seen in a healthcare setting. If you're looking for a facility where your loved one will receive top-notch care and be treated with kindness and respect, this is the place to go. Highly recommend!

Greg H.

I have an elderly friend, Donna,that was admitted to Sunwest after a week in Del Webb with pneumonia. She was unable to walk or feed herself and even though she was combative at times the entire staff was very patient and professional and was able to get her to walk on her own with a walker and go to the bathroom with a little help as well as feed herself. They always kept us up to date on her progress and the facility was always very clean and well maintained. Highly recommend.

Anita M.

One star is being generous. Our seniors deserve better treatment than what this place has shown. There is no amount of apologies that will ever make the treatment (lack of) that will make up for our loss.

Elaine L.

The staff is hard working and do the best they can for the amount of patients. Lakisha answered all my questions and was sincere about helping. Kudos to the 2 Jessica's that work there for they were so kind.

Jardin C.

I am very pleased with everyone here! The staff is super nice and attentive. I would 100% recommend them.

Sam C.

What a great company. Really helped us with our “situation” we had with our mother. Aspen was especially great to work with. Very good at communication and very transparent.

Anna T.

DO NOT, and I repeat, DO NOT send your loved ones to this facility. I never write reviews, but this is necessary to help others. My grandma was there for barely two weeks after leaving the hospital with a positive mindset and ready for physical therapy. She started to decline quickly within that short amount of time that we had to remove her and send her to the hospital. Don't get me wrong some of the nurses were sweet. However, we went to visit her over this recent weekend and found her shaky, incoherent, almost falling off her bed and covered in juice, which spilled all over her bed and the floor. Where were the nurses when they should have been checking on her? Additionally, a nurse named Judy was supposed to be her "head nurse" and in the previous times I was there, she barely checked on her and sometimes took almost 10 hours to give her Tylenol and anytime we asked for something she acted bothered and rude. Another nurse was concerned and ordered "stat" bloodwork for her at 6am, which we were told would take 4 hours. When the results finally came, which was well more than 4 hours, we were told by the same nurse Judy that they were "normal," which was a LIE. We found out when we demanded to take her to the hospital the very next day that her white blood cell count was elevated and not communicated to our family since we were told everything was "fine." My grandma also had infections that went untreated along with bed sores. This same nurse also said her oxygen level at 93 was normal, and there is no cause for concern until it gets to 88. Like WTH! This same nurse was also taking her blood pressure using a machine and said "this can't be right" even though it was just fine for her neighbor so she decided to do it manually with her back towards us and said she was fine. The same nurse who barely checked on her previously was in the room a lot that day. There is a lot more to say, but complaints will be filed. If you care about your loved ones, do not send them here. If I could give 0 or negative stars, I would.

UPDATE: My beautiful grandma passed away not longer after this review.

Jeanne W.

It is very difficult to get a nurse. To bring your medication within 2 hours when you were supposed to actually been taking it. I actually had to call the fire department to get somebody to come and help me. Because I couldn't find a nurse for over 2. And a half hours worst place I ever was