Sunwest True Value - Sun City West, Arizona

Ashley S.

The store is trying to accuse me of damaging their U-Haul when I checked in with the rep, who verified the vehicle and issued me a final receipt with no mention of damage. The owner refuses to return my calls now. They altered my receipt 2 days later, made up a time and date of an “accident” and made up a story that I backed into something. I’ve rented from U-Haul 30 times over the last 2 years with no incidents, and have a final receipt from this return confirming no damage. I’m having to now take them to court to fight this. What a total waste of time. Absolutely no help from ownership. This store should be ashamed of themselves! Do yourself a favor and stay far far away!

lucille F.

WAS my go to place for small tools, nuts & screws, paint, etc. Rude employees and waiting longer than necessary for simple services tells me to take my business elsewhere.

Vicki B.

I am so disappointed in the paint that I bought at this store. I am partially to blame as I was going to Ace for Benjamin Moore paint and went here instead, my first mistake. The gentleman that waited on me was new and when I realized I was at wrong store the paint I had picked up, easy care for cabinets, he informed me was as good as Benjamin Moore paint, second mistake. I questioned myself on the way home, how would he know he was new. I decided to paint the cabinet, third mistake, it doesn't even begin to cover, it doesn't lay down as good paint does and in some areas I am on a third coat of paint. Please do not make the same mistakes I made as my dad always says you get what you pay for!!!

Tiffany

The manager and the sales associate at the register were the most friendly, welcoming, wonderful people. I was on the hunt for a very specific metallic paint that I couldn't find anywhere until I found one in stock at this store. The manager held it for me and when I finally got there he greeted me by my first name and with a smile on his face and the forever young sales associate at the register helped me pick out a new hummingbird feeder. Even though I live about an hour away I'll be back. 😉 With the world going to hell in a hand basket right now it's really wonderful to meet people like them.

Richard R.

The entire staff are the friendliest and generally have what you need or will get it for if they are able. I don't shop at any other hardware stores.

Rich

TAMALA C.

I was followed, but never offer help. Whole I looked for 2 items I wanted. There was at least 5 employees working and not a single customer in the building. I made a joke at the register were 2 senior ladies stood waiting for me to leave. I said "you're a little over staffed today"...nothing in response...I should have walked out. But I bought one item, and will never return to this store again.
What a horrible experience...Why are they even at work, they were all over 65 years of age. They should be home, right...I hope they don't get sick.
My rant is over...If you want friendly customer service don't shop here.
Unless maybe your golfing buddy works here you won't see a smiling face at true value in Sun City West.
Go...To...Ace Hardware in any city, they treat people like family.

Valerie P.

We went in to buy a traditional Weber Grill. We asked what tools were necessary to put it together because we needed to borrow them (we were new to the area and the movers hadn’t arrived yet with our stuff). Anyway, the friendly folks at this store graciously offered to put it together for us. We’re loyal customers now!

Martin M.

Usually an excellent place to shop. They recently remodeled their hardware section, which was a much needed improvement. While they were remodeling, I asked several times about purchasing the old hardware organizers and was told that the old organizers would not be for sale until November 1st at their parking lot sale. I left my contact information in case they became available earlier. When I arrived this morning looking for these organizers, I was informed they had already been sold to someone else in advance of the sidewalk sale. When asked why they were sold earlier instead of the promised time, the response was a shrug of the shoulders and mumbled, conflicting excuses.