Toyota of Greenwich - Cos Cob, Connecticut

Sarah M. R.

Last week I visited to see if I could test drive a 2024 Toyota Prius. Taft and Jose took great care to answer my many questions and spent 2-3 hours with me finding exactly the specs I wanted. They negotiated with another dealer to get the car I wanted at the price point I needed and sweetened the deal with a pretty fair trade-in and $500 discount. Then when I realized the car I agreed to didn’t have the larger screen they then worked and got me the one I really preferred too. They did all this in just three days. I am now happily driving a gorgeous new car.
It’s also worth saying that this is my first time buying a car and they were really patient and allowed me to consult with people over the phone during this too. They didn’t rush me into making a choice. They explained everything very well.

David B.

Not too many firsts for me as I approach age 67. Writing a Google Review on a car dealership is one.

Background: I have been buying cars for almost 50 years. Between my wife and I and our four children and one grandchild who is driving (a 2013 Toyota Highlander I bought new) I have purchased several dozen + cars of all makes and models. And from a number of dealerships.

In all this time and in all these experiences, none of them was as good as the one we just experienced when my wife bought her brand new Sienna Minivan at Toyota of Greenwich. Not One.

The People there were amazing - Angie, James, Robert, David, Clint. Honest. Courteous. Forthright. Caring. Adjectives you do not associate with during what is routinely a painful process - buying a car. I'd rather go to my dentist than buy a car, at least they offer numbing medicines.

I put the people first, because they are the foundation of any experience. More so when it comes to buying an expensive item like a car. Turning my attention to the product, my father bought his first Toyota in 1968, a Corolla. Since then I am at least one dozen deep into Toyota's. Just a great car. There are currently five in my driveways (mine and my kids). The car and the support system beneath it are second to none.

If you are going to buy a car, go to Toyota of Greenwich and be prepared to do a hard stop there. Just great honest human beings that happen to have a great product.

Wishes for a great day to all,
Each one a gift,
David/

Barbara B.

Had a Very good experience! Keith B was a pleasure to work with, informative, knowledgeable, easy to work with, no pressure. All the staff are friendly, Felicia helpful in finance. Thanks to all for making everything easy. Regards Barbara B.

andrew C.

Overall fantastic buying experience. Leon and the sales team delivered exactly what I asked for and kept me apprised of status through the whole process. Felicia handled everything ahead of time and had me in and out in record time! Looking forward to be a customer for many years to come.

Suzanne B.

Toyota of Greenwich was excellent! We spoke to many other Toyota dealerships in CT and found them to be the most responsive and knowledgable from the start. They dealt with us fairly and were extremely professional to conduct business with - better than many high end dealerships that we have had experience with. We will be happy to use them again in the future. Bob, the GM, Leon, and Angie were amazing to work with. Buy your next car here!

Ana C.

The Tom and Clint Steen are great involved owners. They are committed to offering great product, great service and customer satisfaction.

Rob S, my service advisor, and the service team keep my Tacoma in excellent shape!

Jim B

lpass1

Their service department needs to be investigated. I bought my vehicle from them in 2017 and in all this time they are the only placed that has serviced it. I've religiously had the oil changed every 5,000 miles since I bought it. As part of that service they are supposed to check all fluids. Last year I had just brought it in for service. A few days later, I noticed my temp gauge rise. I popped the hood and noticed that the coolant jug was completely empty. The cap and surrounding plastic was full of dust and grime and clearly had not been removed in a very long time despite oil changes every 6 months. I brought it in the next morning for a service and got a lame excuse, but since even my wiper fluid was empty they were clearly not checking fluids during these oil changes. Fast forward to now. I had an oil change done a couple of months ago. At that time I was advised that I should get the Rear Differential Service, Trans Power Flush and Transfer Case Service, which I agreed to and paid for. Today I had a pre-purchase inspection performed on my car at a garage and was advised the rear differential fluid was a little dirty. It should be brand spanking new. They charged me but did they actually service the Rear Diff. At this point I don't know what they actually do when I bring it there. Are they even changing the oil? I'd stay away from their service department because your vehicle's longevity may depend on it.

Rear differential

Carlos E. F.

I recently had the pleasure of working with Biamllelys to purchase a vehicle, and I must say it was an outstanding experience from start to finish. Bi is the epitome of professionalism and expertise in the automotive industry.

From our initial contact, Bi demonstrated a deep understanding of the vehicles in their inventory and took the time to listen attentively to my needs and preferences. They provided invaluable guidance and expert advice, helping me narrow down my options to find the perfect car for me.

Throughout the entire process, Bi was incredibly responsive, always available to answer my questions and address any concerns I had. Their attention to detail and commitment to customer satisfaction truly set them apart.

What impressed me most about Bi was their honesty and transparency. They provided thorough explanations of the vehicle's features and history, ensuring that I felt confident and informed every step of the way.

Thanks to Bi’s dedication and professionalism, I am now the proud owner of a fantastic RAV4 that exceeds all of my expectations. I cannot recommend Bi highly enough to anyone in search of a seamless and enjoyable car-buying experience. Thank you, Bi, for your exceptional service!"