U-Haul of East Los Angeles - Los Angeles, California

B

I had a fantastic experience at this U-Haul location for my hitch installation. Here are a few highlights:

Timely Confirmation: I received a call to confirm my drop-off time, which allowed me to arrive 30 minutes earlier than planned—very convenient!

Welcoming Staff: From the owner to the two staff members I interacted with, everyone made me feel welcome and comfortable. I stayed on-site, reading at a counter spot, and observed how they treated all customers with genuine care and kindness. This speaks volumes about the management and the quality of the team they’ve hired.

Efficient Service: They provided an estimated time for the hitch installation and adhered to it perfectly.

Overall, I highly recommend this U-Haul location for their excellent service and friendly atmosphere.

Robin Marshall-Rice

I had a lovely experience with U-Haul of East LA. They returned my U-haul with no issues or hidden fees. I ended up paying less. If you return the truck clean & with the appropriate fuel levels, you should not have any issues.

Edith

I love coming here best costumer service , Angelina the GM was very caring and helpful. She cares for her customers , i would definitely come back again thank you

Frances Gutierrez

I had an excellent experience with UHaul. From contacting them to reserve a truck, to revising my date twice, picking up and dropping off my clean and maintained truck. I had no worries. Thank you UHaul for making my life and move easy.

Sergio Zermeno

When my wife and I need moving supplies or rent a moving van or truck we go to U-Haul to rent or by supplies from them. They have different sizes of vehicles depending who you need for the move. Also they have a large selection of items you need. The staff are very friendly and very helpful.

Leslie Acosta

Vehicle was blocked for 2 hours, customer service kept playing around and sending me back to the menu prompt to be ignore/avoid and eventually being hung up on to avoid any kind of assistance/compensation for their failed 24/7 mobile pick up. Was promised a 50 dollar credit that never happened and was never completed by the staff, once vehicle was unblocked 2 hours later, vehicle was on empty and employee claimed the tank was filled prior to pick up. Extremely shady business tactics and horrible work ethic if this is how you treat your customers will leave bad BBB rating for this experience

Adelfo Sainz

The customer service at this location was poor. There was no greeting. I acknowledge that it was a busy morning for your staff today, but while two of the three workers available to assist the customers were outside with other customers, the one employee remaining decided to take a call and spent about 10 minutes assisting the customer on the phone.

Since about 8 other customers had been waiting in line for about 25 minutes by then, the priority should have been given to the in-person customers, not the one who conveniently called in and avoided a considerably long wait. Also, no one apologized for the delay in assisting us with our business. In fact, I arrived timely to my 9:00 am pick-up appointment for a van which I had reserved yesterday. But I was finally helped at approximately 9:30am.

Furthermore, the young man who received my returned van rental was not just unprofessional but insulting toward me as well. Even though the gas that I pumped after I was finished using the van showed the same fuel level as when I picked it up (if not slightly higher), he indicated that I owed an amount exceeding $9. When I questioned this, he said that the fuel level was lower than it was when I picked up the van. However, I recalled vividly seeing that the fuel level matched or exceeded that which it had at the time of pick up.

He suggested that I changed the fuel level on the U-Haul questionnaire to cheat on gas. However, I was going based on the fuel level reading as indicated in my contract, which apparently varied from the level shown when I took a photo that showed current mileage and fuel level. Since I pumped gas to raise it to the level shown by the photo that I submitted, I did not understand why your employee (whose name I did not obtain--although it appeared to me that he may be of Asian descent) would insult me by suggesting that I was trying to cheat your company by stealing gas. After I explained to him that I had pumped gas at a nearby Arco gas station, he asked to see my receipt. At this point, I walked into the van, which was running on idle, and confirmed that the fluid level matched or exceeded their own when they delivered the van to me. I called him over to show him, and he indicated that he was "going to let it go this time." Having been proven wrong, he reluctantly decided to charge only the amount that was due, and not a fee for additional gas.

I have used U-Haul for my moving, as well as other transportation needs, multiple times. However, this unpleasant experience will compel me to consider using alternative moving companies and not recommend your business to friends, colleagues, and relatives.

trix trix

My friend and i were treated with fast trac service A+ and we didnt even have a reservations. johnathon the young gentelman was so professional and helpful he seemed like he has been doing his job for years (customer service) thank you johnathon i was the passenger with my friend m cerda and i think i had left window open i called spoke with nice rep jeanette who then trasnfer me to ndu they were all very nice and helpful thank u and for managers who read this you should really keep ur eyes on ela cust service rep johnathon for his age he was so professional i was completely blown away of his etiquette in customer service it takes people years to be that good in CS he is a keeper i do job placements for a living im going to be upfront i would probably take him from uhaul but he looks like he really enjoys serving and helping customers with u-haul u got a winner there hard ti find these days and who ever trained him kudos to you to. I was a very satisfied with rental and service m.cerda i recieved i was contact person on his contract. i was really suprised ela rating being low because i didnt experience nothing but help and in and out excellent service. Im so glad we didn't pay attention to those ratings thus place us well organized get u in and out and with the bizness