Westfair TV Audio - Fairfield, Connecticut

Jason N.

Abandoned completion of our project midway through in favor of more profitable ones. Here are the email exchanges which you may want to consider before making the mistake of attempting to do business with Westfair, the one star reviews tell the real story:

FROM ME TO THE OWNER:

"Hi Glenn—hoping you might be able to intervene to resolve a situation between myself and Greg (project manager), who aren’t working very well together on a project [at our home in Fairfield].

We [needed to relocate] our a/v equipment to a [new] pantry built in. Greg pulled the wire to the new location and made some useful suggestions about incorporating a wood panel in our chimney veneer for mounting the tv. He was told the equipment [would be placed in a cabinet] in the pantry and made no comment on that subject however.

Now the cabinetry is in and we are ready to reinstall and Greg has been insistent that the cabinet is not right for him and must be reconfigured with an adjustable shelving system. He told me yesterday that this is essentially the only option and a rack system will not work in the cabinet, that it could not possibly fit. He is also telling me, without explanation, that it is going to take in excess of 32 man hours to reconnect the equipment, which I find difficult to fathom l, but have nonetheless agreed to.

Last night I placed all of our major components in a rack system in the cabinet as shown in the attached photo. It took under an hour to assemble and organize the rack. I’m not sure why Greg and I have such difficulty seeing eye to eye, but I would rather not have to bring someone down from our office or another vendor mid stream if I can avoid it as it seems senseless to retread the same ground.

Any help much appreciated, thanks JN"

FROM THE OWNER TO ME:

"Hi Jason, yes Greg (project manager) and Doug (operations) filled me in on your work order. Time and materials are fair to both sides on installs such as yours as it could go smooth or not. Unfortunately we will not be able to continue working on your account. Our company simple is not the right company for you.

Regardless I wish you the best of luck with your project."

FROM ME TO THE OWNER:

"Okay Glenn. I'm curious as to why and what this is really about for you all/why it was so offensive to say I'd rather not have adjustable shelves. Obviously will post in reviews the email above and the fact that you all are leaving us in the lurch mid project. Very bizarre interaction."

FROM THE OWNER TO ME:

"Jason, we have been around since 1962 and have a great reputation with a 6-8 week backlog of work and several new construction projects under development. In order to maintain this success we have to work under our parameters. I'm sure you follow the same formula within your profession.

Sorry it did not work out."

FROM ME TO THE OWNER:

"Glenn, I see that you all have a solid reputation which is why I'm finding what's happening here so perplexing. It seems what you're really saying is that you dismiss projects underway in favor of more profitable ones, or demand a minimum profit in order to complete a job you've begun. If that's the case I don't really follow how you've maintained your reputation. We would NEVER do that--I wouldn't allow it. If this is a new mode of operating for you all in light of being particularly busy, I wonder if you'll find it harder to maintain your reputation.

If it's really just about standards, the rack system in the cabinet is an objectively better solution, both functionally and aesthetically, allowing for much easier access to the backside of the components. From my perspective this looks like a case of arbitrary parameters or an abject refusal to yield when you're wrong/not quite right. You've put me in a position of having to bring someone else in to retrace your steps and pay twice for the same work. In return, I'll let the community be the judge of whether how you all have handled this was fair.

Thanks, JN

Gideon G.

They are the best in the space.
They are sound engineers.
Their guidance is priceless, their professionalism is unmatched, and their attention to detail is a cut above.
They helped us with
AV system, Camera system, and music system for our schools, and business ventures. At any time we have a question or problem they are very responsive and ready to assist.
We are very grateful. Keep up the great job.

Derek S.

I found the customer service staff to be attentive and knowledgeable when I spoke to them about the issues I was having with my Sonos system. Provided some useful troubleshooting tips initially rather than immediately send out a technician to my home. Ultimately needed a technician visit and found them to be excellent and able to explain the issue in simple terms. Thought I would need to upgrade my equipment, but they were able to get my existing kit working well again and saved me some money. I’ve been a Westfair customer for 7 years now and believe their service is first rate.

John D.

These guys are great - superior Sony products, exceptional service, friendly staff willing to solve any problems that come up post-install - would highly recommend working with them to enhance your audio-visual experiences!

Susan F.

Fantastic! We are new to Fairfield and I can say very happy with the knowledge of products and installation process! Happy to be working with these guys!

Robert E.

You cannot ask for a more thoughtful and efficient team. Always putting customer service first, they are a pleasure to deal with and address any problem in a professional manner. From installation to execution to maintenance, Westfair really has no competition. They are simply the best in the state by far. I have used them on several projects and wouldn't even think about using anyone else.

Scott G.

3 yr old Sony I bought from them failed and their only advice call Sony. No help with their distributors . When I bought a new tv they gave me miss info on install and ultimately never came to install despite an appt I stayed home from work for all day. They are unprofessional and incompetent. Go somewhere else and save yourself the aggravation !

thomas B.

Westfair T.V. is the best. They can perform magic in installing T.V.'s and video systems. They are great trouble shooters. Have dealt with them for the past 10 or greater years.