Zen Leaf Newington - Newington, Connecticut

Rahkim S.

Typically have great experiences here but today was different. I purchased loose flower to deal with some body pain and had a pleasant experience despite returning from earlier in the week where their atm and debit machine was down. Upon my arrival home I opened the tamper proof package to find that indeed my weed appeared to be tampered with! The aluminum seal was broken and I immediately called Zen Leaf to report it. Spoiler alert: The number listed on google is to a call center and I was told that each store manager has the discretion to resolve issues like this based on what how they want to handle it. I return to the store and interact with a rude and dismissive lady who identifies herself as the general manager (after some prying I learn she's just the shift lead) who lets me know there's nothing they can do because they don't know what I did to the weed when I left the store. When asked if she recognizes how I feel about the safety of the product she blame shifts and tells me to take it up with CT Pharma. Frustrated, I asked for the general managers card and instead of giving it to me she directs me to the lobby saying "it's out there". Terrible terrible experience. I likely won't be going back. Between their system issues, the unsealed product, the attitude I received, and the fees you pay for convenience, this has been anything but convenient. Place might be headed for the dumpster.

Regan S.

I am a regular customer. I absolutely love zenleaf and everyone who works there. Today I went in and bought an 8th, however when I opened it, it was clearly short. I weighed it to be sure and it came out to exactly 2.5 grams. I paid for 3.5, so I called customer service and spoke with Jenny. She was very attentive and contacted the Newington location for me. The Newington location said that they do not do refunds based on inaccurate weight as it could have been tampered with. I understand this rule and would never tamper with the weight but I understand how people would. They gave me $15 due to being a regular customer. I want to thank Jenny for having my back and the inventory manager at Zenleaf Newington for taking the time to see that I was a regular customer. Overall this experience could have been awful and zenleaf could have denied my refund (in all fairness). However they handled the situation perfectly. I felt respected and valued. Thank you again Jenny!!

Raymond G.

Horrible company. Purchased a vape cart and glass was broken so I cut my hand pretty bad. I went in and let them know. They were rude and made me pay extra to get a new card. Also no apology for cutting my hand. Hands down worst dispensary I ever been to and never going back. Also they keep calling and harassing me about review but they should know when incident happened I called corporate right away and they were just as rude as store. I moved on and I will never return to zen leaf or cura leaf again. They get 1 star due to Google not allowing zero stars

P M.

The joy of being able to walk into a shop and buy cannabis legally; lovely clean bright smart shop, with bright enthusiastic staff.

Paul N.

Each time I went to this dispensary it has allways been a good experience until I went last weekend. So let's explain this first, most dispensaries I understand do not let you open the products in there dispensaries so each time I wait to go outside to check and I don't even leave until I see that I got what I paid for. So last weekend I get outside and open my pre rolls and see the bud is all scattered around in the case as you all see in the photo, that was from a pre roll that looked like it wasn't rolled properly. So after I notice the problem I walk back in thinking at first they should have no problem giving me a refund since they gave me what I purchased damaged which came from them that way and at first they took a bit and I just got off work and just wanted to get home and they took there sweet time and all I wanted was a pack of pre rolls that I paid for being what I paid for, this girl comes from the back, not sure if she was a manager and acted at first like she wasn't going to return them and even said WE NORMALLY DON'T DO RETURNS, yup you heard that right, they did a return that one time and charged me again for taxes on the new pre rolls they gave me even after I paid allready, they let me keep the original pre rolls ontop of the new ones but the way it made me feel was like I was lying or something. They need to have a serious talk with there staff. Doesn't matter if there products came to them from a vender, I purchase directly from zen and expect to get what I paid for. I don't suggest anyone going to this dispensary again like they say they don't normally do returns for something you buy from them damaged or defective. So very sad, liked the place, not anymore.

Kyara V.

Placed an order online for 7g of lemon skunk and 3.5g of forbidden z flower- total online came out to 124… that’s with the deal of 7g for 100 dollars. When I got to the store the person said the website is wrong and I can’t get my order for the 124 like I ordered. If it’s on your website then you should be honoring it, even if its wrong! And if it’s wrong ITS YOUR FAULT. The experience wasn’t very zen at all. I come here often but this will be the last.

Melissa M.

The staff is beyond friendly and helpful. Especially Peter. Went beyond to help with the ai tech for me to pay via Jane. Can’t say thank you enough

Nagi

Won’t be going back. Usually go to this dispensary cause of their hours and decent deals, been there a dozen or so times. All as a patient. There are better deals in the area though. I worked crazy hours all day, no medicine, had to take care of the babies for the rest of the day. FINALLY, managed to get a free 30m to run out to the store, can’t put online order cause it is 830, call ahead and they say they are open til 9 and I can order when I get there. I get there at 8:55, doors open and I’m in. Except the nice person at the front desk decides my medical license is “too much work” and tells me to buy as a recreational… I apologize for the hour, mention I’ve been there before, know what I want, etc. they lightly rolled their eyes and shrugged their shoulders. I should’ve offered to tip her directly but I know they don’t care about losing a patient, just like I don’t mind 1 night of insomnia and agony to go somewhere else the next morning

REPLY:
I guess I can’t reply back but thank you for the prompt response. I will defer the offer. I believe the details above are adequate and I’m sure records could be reviewed to show this incident occurred. I hope not to get the person that treated me in any trouble but I would strongly suggest having compassionate people work the front desk. Have some training too, I can’t imagine it’s policy to recommend to patients that they purchase recreationally and refuse them as patients.